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Smoke and Mirrors

by Rik on July 28, 2010

It was one of those moments in which you just groan inside. I had insisted on going to see a new movie that was based off of a cartoon my children and I watched together [Ok, I can’t be the only parent who uses their kids to justify the entertainment shows they watch… ahem all the Dads who take their kids to Hannah Montana or Moms taking their daughters to Justin Bieber concerts… but I digress.] Sadly, in the case of the movie, the director took the superficial elements of the TV show and added millions of dollars to amp them up. The movie had tons of special effects, panoramic vistas… and none of the dialog or humor of the TV show. Let’s just say it lacked substance.

Recently, with all the regulation changes that have taken place in financial services many large banks are trying to remake themselves as well. They have grabbed at the superficial and thrown big marketing budgets into special effects while ignoring the substance of the dialog itself. Why did we have financial reform in the first place? Anyone remember headlines of billion dollar credit unions threatening the global economy? No… me neither. So I find it sad that in the passing of new legislation the new rally cry from large banks is that they are going to do away with free checking. It reminds me of someone not liking the rules and deciding that since the rules are changed they are going to take their stuff and not play anymore.

As more “Big Banks” look at the new legislative landscape they are going to try and do a Hollywood makeover. They will add more of one thing but it will be at the expense of something else.  That’s why I’m so happy to work for a credit union, more specifically, Truliant. We do what’s best for you, the member-owner, and that’s awesome.

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Scams You Should Know About

by Chad on July 27, 2010

I just won the lottery!!!

I just won the lottery!!! I won! I won! I won! I’m so excited; I just had to share. I can’t believe I could be so lucky. I mean, I didn’t even play the lottery, but I still won! How incredible is that? I just went to my mailbox and I had received an official notice. It told me I had won $1,000,000! I still can’t believe it. There was a check included for $2,876.54. All I need to do is cash the check and send $1,951.36 back to pay for some taxes processing fees. Ok, it seems a little weird I have to cash a check and send the money back to pay for processing. Couldn’t they just deduct that from my winnings? Oh, it doesn’t matter. This is $1,000,000 we’re talking about here.

Sound fishy? You bet. Is it a scam? Guaranteed 100% of the time this scenario is a scam. Now, while in this case I’m referring to the lottery scam, this can also apply to any of the other scams where you receive fraudulent checks in the mail. Nigerian 419 scam, Inheritance scam, Internet Auction scam, Work From Home scam, Mystery Shopper scam, Charitable Organization scam, and the Lonely Hearts scam. Yes, nothing is sacred. Most of these scams have the same ‘easy money’ theme to them and involve a fraudulent check being sent to the victim. And these checks aren’t limited in scope either. You may see them as cashier’s checks, money orders or certified/official checks… all fake.

I believe the majority of the people who read this blog are not the kind of people who would fall for this scam, but guess what? Many people out there do fall for this scam, and we see it all the time. My hope is that you’ll be able to share this information with family members, loved ones, friends, acquaintances and anyone else you happen to stumble past (share on Facebook).

So, why do so many people fall for these scams? Hope? Blind optimism? Those, yes, and sometimes even some with more devious intent. And why do the scammers keep doing these kinds of scams? It pays off well for them… because people keep falling for them. We have to stop this lapse in judgment. Of course, when you’re the person who’s staring at the authentic looking check and reading the convincing story, there’s a small part in your mind that says,”… maybe it’s true…” Depending on how hopeful you are, the offer seems even less ludicrous. And that’s the very danger we’re talking about.

Here’s how the scam works and how it affects you if you or someone you know were to pursue the “lottery winnings.”

Scammers know we’re hopeful. They count on it. The promise of a large sum of money is a very effective tool at inhibiting rational thought. They send this “official” notice with the good news to whichever addresses they can acquire from mailing lists, phishing, social networking, etc. These guys do their research. They will take advantage of any situation to get your information and even tug on your heart strings. They work to quell your suspicions with explanations of how you were chosen, none of them valid, of course. They even provide phone numbers, so you can “verify” the check you received.

The checks look real. Of course they do. That’s because scammers are very good at this. They can obtain check paper stock to make these checks look and feel authentic. But these checks will never clear. And when you send the money back to handle the fake taxes and processing fees, you can count on the fact you’ll never see that money again.

And, just to make sure we clear on this, for anyone that knows these checks are fraudulent and hopes it will just slip by unnoticed, well… that constitutes fraud. Plain and simple. Our policy is to place an indefinite hold on the check until it clears, and since it will never clear… I think you get the idea.

All of these people falling for the check fraud scams… is it really a big deal? Without a doubt. It costs the member if they fall for the scam, as they may have sent off funds to the scammers, and they’ll obviously never see that money again. It also costs the financial institutions big time when dealing with all this fraud. This affects the bottom line, and for Truliant members that may mean lower dividends and higher interest rates on loans. Everyone suffers.

So, what do we do?

It really just comes down to making sure we approach these scams with common sense. As far as lottery scams go, if you never bought a ticket, then you are not a winner. Period! How do we help people maintain rational thought when someone is waving big dollar signs in front of our face? Gentle guidance? A stern lecture? A slap across the face? A great big hug? I say, whatever it takes to knock some sense into these people. Now I’m not advocating violence… nor the creepy kind of hugs…, but I think it falls on us to help those suffering from a lapse of judgment. Perhaps, with all of our efforts, we can increase awareness and stop the madness.

What about you? Do you know someone who’s fallen for this kind of scam? Have you received the “good news” in the mail before?

And for those of you wondering, yes, I have received the fake lottery notice and check before. The check looks pretty convincing.

Have you ever heard of Big Ron Hunter? He is a great blues rock player from Winston-Salem. Come out and hear him tomorrow night!

by Truliant July 23, 2010

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Summer on Trade is a great summer concert series that takes place in downtown Winston-Salem, NC every Saturday night through August 28, 2010 and is a great time for all. Come out this week to hear a great blues rock musician, Big Ron Hunter.

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What’s the Character of Your Financial Institution?

by Rik July 22, 2010

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I recall being in a class with other business leaders and the instructor stated, “Character is what you do when no one else is looking.” In the aftermath of the Wall Street meltdown and corporate bailouts I wonder if that definition is still appropriate. What exactly is the character of a company? It has to [...]

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Truliant Gives Back to Those That Give the Most

by Marjorie July 21, 2010

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For the last 5 years, Truliant has partnered with Ashley Elementary School in the “Fill the Bus” initiative. The “Fill the Bus” campaign started because a parent noticed that teachers were spending a lot of their own money to buy supplies for their classrooms and students. So this parent started the first community effort to help teachers with their [...]

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Come out and listen to the Allison King Band… You won’t regret it

by Cristen July 16, 2010

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Truliant is committed to the communities in which we serve, and part of how we put that to action is by sponsoring a variety of events – one of which takes place in downtown Winston-Salem, NC and is called Summer on Trade.
Summer on Trade is a great summer concert series every Saturday night through August 28, [...]

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Rewards Programs & Knowing What’s in Your Wallet (Do you know?)

by Rik July 15, 2010

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Ever wonder if everyone has a favorite commercial? I remember having a favorite commercial many years ago when my wife and I were searching for a name for our first child. It was during the time when the Pantene Shampoo commercials were on the air with the super attractive actress or model doing the Hollywood hair swoosh. Did the commercials work? [...]

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Asking the Right Questions

by Truliant July 14, 2010

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At Truliant, we have an internal Success Story Inbox that allows staff to share some of the great things they are doing to help our member-owners. For instance, here’s a short story from Susan at our Truliant Way Member Contact Center in Winston-Salem, NC.
“Through speaking with Ms. Member (Name changed for privacy) today I was able to provide [...]

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Is Refinancing the best Option for you?

by Chris July 13, 2010

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Times have changed and mortgage interest rates are lower now than ever before. Even if you have refinanced your home in the last few years, it might be time to do it again. Refinancing your mortgage can save you a lot of hard-earned money - when it makes sense.
According the National Bureau of Economic Research, current [...]

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Did you have fun at Summer on Trade Saturday Night? Let us know

by Truliant July 12, 2010

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We had another great Summer on Trade event last Saturday night! Thanks to everyone that came out, listened and danced to Kelley and The Cowboys.
If you couldn’t make it, here’s the schedule for the rest of the year – make plans to come out and have some fun with us! This coming Saturday is the Allison King [...]

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