At Truliant, we have an internal Success Story Inbox that allows staff to share some of the great things they are doing to help our member-owners. For instance, here’s a short story from Susan at our Truliant Way Member Contact Center in Winston-Salem, NC.
“Through speaking with Ms. Member (Name changed for privacy) today I was able to provide her with a solution that thrilled her. She called for an RV pre-approval, but I noticed right away she had some high balance unsecure debt. I asked what her interest rates were and they weren’t really too bad 5% to 15%. I knew already that she had some equity in her home, so I decided to run some numbers.
Through our conversation I learned that a fixed rate would be best for her. When I offered her “an end in sight” on most of the unsecure she was very excited. We aren’t saving her too much in “required” monthly payments, but we were able to reduce her interest rates and will have some funds left for the home improvements that I learned she was looking to do. Plus she is happy knowing that in 5 years those items will be paid for!!
This was a win-win for the member… oh and she was pre-approved for her RV loan also!!”
This is just one of many stories of this nature, but rest assured – at Truliant, we are always looking out for your best interest and trying to help you better your financial future.