At Truliant, we have an internal Success Story Inbox that allows staff to share some of the great things they are doing to help our member-owners. For instance, here’s a short story from Susan at our Truliant Way Member Contact Center in Winston-Salem, NC.
“Through speaking with Ms. Member (Name changed for privacy) today I was able to provide her with a solution that thrilled her. She called for an RV pre-approval, but I noticed right away she had some high balance unsecure debt. I asked what her interest rates were and they weren’t really too bad 5% to 15%. I knew already that she had some equity in her home, so I decided to run some numbers.
Through our conversation I learned that a fixed rate would be best for her. When I offered her “an end in sight” on most of the unsecure she was very excited. We aren’t saving her too much in “required” monthly payments, but we were able to reduce her interest rates and will have some funds left for the home improvements that I learned she was looking to do. Plus she is happy knowing that in 5 years those items will be paid for!!
This was a win-win for the member… oh and she was pre-approved for her RV loan also!!”
This is just one of many stories of this nature, but rest assured – at Truliant, we are always looking out for your best interest and trying to help you better your financial future.
{ 2 comments… read them below or add one }
That’s great that Truliant does things like this. As a new member, I was immediately impressed with your customer service. Unfortunately, I applied for a credit card with you and you turned me down for the limit I requested. I couldn’t understand why. I was in process of changing credit unions and I asked for a credit line increase at my old credit union and they gave it to me. So you can probably understand my confusion. The only reason I can determine as to why this happened is that I was with the old credit union for 17 years and Truliant for a few months. Maybe you can explain this better.
At this point, I am in limbo. I am a member of both credit unions but moved my primary accounts back to my old credit union. I’m still considering my options on whether to keep my account with Truliant open.
Jeff, thank you for being a member-owner of Truliant. There are a variety of things that are considered when determining a credit limit on a credit card. If you would like to discuss this further please contact us at 800-822-0382. It’s our policy not to discuss personal details over the Web.
Thanks