It is because of these concerns that Truliant has put new policies in place to ensure a prompt notification and card reissue process. Now, all members who have compromised debit card numbers will receive their new card in the mail before their compromised card is blocked from use. That way, members can immediately activate their new cards and deactivate the compromised card at the same time, eliminating the time they are without a debit card. Although your card compromise may not lead to fraudulent use, we want to proactively protect you without compromising your convenience. As a member-owner, Truliant has your best interests in mind.

Suspect you are a victim of fraud? Take immediate action.

1. Contact the store or business that charged your account and let them know that the charge was fraudulent.

2. Contact your nearest Member Financial Center or our Member Contact Center. Your case will be reviewed for immediate action by our Card Services and Security departments. You will be required to provide detailed information as well as supporting documentation that is available under the Security link.

Please note that according to our regulatory guidelines, anything beyond 60 days cannot be claimed.