Members who filed their taxes in 2018 or 2019 and included their direct deposit information have started seeing stimulus payments pending in their accounts. The funds will post every Wednesday for qualifying individuals until the IRS has completed payments. Checks will be mailed to members who qualify for stimulus payments but do not have direct deposit information on file with the IRS at a later date.
Where is my stimulus payment?
To learn the status of your stimulus payment, visit the IRS website, click the blue 'Get My Payment' button, and follow the instructions. You will be asked to provide your social security number, date of birth, and other identifiable information.
In most cases, no action is required for you to receive payment, however, the fastest way to receive payment is through direct deposit. If the IRS doesn't have your direct deposit information through your 2018 or 2019 tax return, you may update this information through the IRS Economic Impact Payments portal.
To update your direct deposit information, you will need the Truliant routing number — 253177832 — and your account number. To locate your account number,
- Log into Online Banking or your Tru2Go mobile app.
- Click on the account where you would like your stimulus payment to go.
- Click on Account Details to see your account number.
You may find your account number at the bottom of your Truliant checks following the routing number and before the check number.
To learn if you qualify, how much your payment may be, or other information about the Economic Impact Payment, please visit the designated IRS Information Center.
What if I do not see my stimulus payment?
Stimulus payments are continuing to be sent to qualifying individuals weekly. If you qualify for the payment and have not received your payment, you may input your information into the IRS's "Get My Payment" online portal
to receive a status update on your payment and to update your direct deposit information, which may expedite your payment.
What if I see, "Payment Status Not Available?"
If you receive a, "Payment Status Not Available," status, here are some popular reasons why:
1. You may not qualify for a stimulus check.
In order to qualify, you must:
- Have a social security number
- Be a U.S. citizen
- Have filed taxes in 2018 or 2019 and make less than the capped amount
- Single: Less than $99,000, adjusted gross income (AGI)
- Head of Household: Less than $146,500, AGI
- Jointly without Children: Less than $198,000, AGI
2. You haven't filed a federal tax return in 2018 or 2019.
In order to receive a stimulus check, you must file a 2018 or 2019 tax return, however, there are exceptions for this requirement.
One exception includes people who receive Social Security retirement, disability (SSDI), survivor benefits, or Railroad Retirement benefits. You'll automatically receive a stimulus check and do not need to file a tax return.
Another exception is if you earned less than the income threshold that is required to file a federal tax return. If you made less than this threshold, you can update your information in the Non-Filers section of the IRS Portal
and receive your check.
3. You filed a federal tax return, but your tax return has not been processed.
Depending on when you filed your 2018 or 2019 tax return, the IRS may not have processed your return yet. Unfortunately, you may not be able to check on the status of your stimulus check until your tax return has been processed.
4. You didn't provide your direct deposit information to the IRS.
If you have filed your 2018 or 2019 tax return and received a direct deposit refund, the IRS should have your information. If you haven't provided your bank information and received paper checks or if your bank account information has changed, you can update your direct deposit information on the "Get My Payment" IRS portal
. If you have received an error message when trying to update your information, you may have to wait for a paper check or for a letter from the IRS on how to correct your information.
If you pay the IRS on an installment plan, you will still need to provide your bank information to the IRS if you want your stimulus check direct deposited. Otherwise, you may wait for a paper check.
5. You recently updated your direct deposit information through the IRS "Get My Payment" portal, but it has not yet been processed.
The IRS is updating the Get My Payment tool daily, so you may want to check back for updates to determine if your information has been processed.
6. You receive Social Security or other benefits, and although you'll receive a stimulus check automatically, the IRS does not have your direct deposit information.
The IRS continues to process information from other government agencies who may have your information. Once the information is processed, the IRS will update the status of your stimulus check in the "Get My Payment" IRS tool.
7. Your identity couldn't be verified.
For security reasons, the IRS will not issue your stimulus payment without verifying your identity first.
Will someone at Truliant be able to tell me the status of my payment?
Truliant representatives cannot help with payment status. You may find the status of your stimulus payment through the IRS "Get My Payment" online tool
. If you receive a, "Payment Status is Unavailable" message, please check back again as the IRS updates this tool daily.
How do I know if I will receive a check?
If you have filed a federal tax return in 2018 or 2019, are a U.S. citizen, and have a gross adjusted income below the threshold, you should receive a check or direct deposit, depending on if the IRS has your direct deposit information.
To update your information with the IRS, you may use the "Get My Refund" IRS tool
or wait for a paper check to be mailed to you.
What do I do if I qualify but there's been a mistake?
If you qualify for a stimulus check but haven't received it, or there's been an error, you will receive a letter from the IRS with instructions on how to correct any issues with your check. Please note that the IRS will never call or email you for sensitive information.
Why is my stimulus check amount less than I thought it would be?
To receive the full stimulus, you must have an adjusted gross income less than the threshold on your 2018 or 2019 tax return. This threshold is $75,000 as an individual, $112,500 as a head of household, and $150,000 as a married couple filing jointly.
This payment begins to decrease by $5 for every $100 you made over and above these figures before phasing out completely if your adjusted gross income exceeds $99,000 for individuals, $136,500 for head of household, and $198,000 for those married and filing jointly.
The IRS may also not have seen if you lost your job or had another child this year. Though you may not be able to correct this now, you should be able to use the updated credit when filing your 2020 federal tax return.
My account was closed. How can I get the money into another account?
The IRS has indicated that if your check was delivered to a closed account, your payment will be delayed. Once the bank has rejected the deposit due to the account being closed, the IRS will issue your payment with a check mailed to the address on file for you.
To prevent fraud, you cannot update your direct deposit information with the IRS once the payment was rejected.