DELAYED OPENING: On Thursday, January 4, 2018, Truliant’s Alamance County, Asheboro, N.C. and Richmond, Va. locations will open at 10 a.m. due to inclement weather. All other locations will have normal business hours. You can still pay bills, transfer funds, apply for loans and more using Truliant’s Tru2Go online tools.
Delayed Opening: On Friday, Jan. 19, 2018, all North Carolina Truliant locations will open at 10 a.m. due to snow conditions. Truliant's Virginia and Greenville, S.C. locations will open with regular hours. You can also pay bills or transfer funds by using our Tru2Go online tools: truliant.org/tru2go. Apply for loans by calling our 24-hour loan line at 855.293.2957 or by visiting our loan application page.
meet our leaders

Chief Planning Team

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Chief Planning Team

Marc Schaefer
President and Chief Executive Officer

Experience

Marc Schaefer has over 30 years’ experience leading mission-driven credit unions. He has been President and CEO of Truliant since 1995. Focusing on a member-centric culture that improves members’ lives while building a nationally recognized leadership team, Mr. Schaefer has helped differentiate Truliant from traditional financial services providers. He leads strategic innovation throughout the credit union and with the Board of Directors to better serve our members with services and access channels that align with their ever-changing consumer preferences.

Whether it was a decision to not sell Truliant’s credit cards to the banking industry, not to allow car dealers to mark-up rates to our members or to ensure that we fully inform members of the cost of overdrafts, he has consistently upheld the core principles that make our mission to improve members’ lives more than words on a wall.

Mr. Schaefer is a nationally recognized leader in the U.S. credit union movement and also serves Truliant member communities in leadership roles with organizations such as the Wake Forest Innovation Quarter, Charlotte Chamber of Commerce, Charlotte Regional Partnership, Go Global NC, and the Carolinas Credit Union League Government Affairs Committee.
 

Education

Mr. Schaefer holds a Master of Business Administration from the Thunderbird School of Global Management and a Bachelor of Arts in Political Science from the University of California, Los Angeles.

Contact

[email protected]

This contact information is not to be used for vendor solicitation.
 

Todd Hall
Chief Operating Officer

Experience

Todd Hall has more than 20 years of financial management experience overseeing all aspects of community and super-regional bank operations with a customer-centric focus. Prior to joining Truliant, he was a financial consultant in Jacksonville, Fla., where he was committed to providing sound, mission-based counsel on operational issues and financing options to a variety of businesses. Mr. Hall has also managed large, multi-branch regions where he led the acquisition and consolidation of newly acquired institutions, while streamlining operations and improving processes to enhance customer service delivery.

Mr. Hall joined Truliant as the Chief Operating Officer in September 2012 and leads the operations senior team encompassing consumer, mortgage and business credit and administrative areas, and additionally, all member delivery channels including Member Financial Centers, Member Contact Center, Financial Advisors and E-Services.

Education

Mr. Hall holds a Bachelor of Science in Finance from the University of South Carolina and a Master of Business Administration from the executive program at Wake Forest University.

Contact

[email protected]

This contact information is not to be used for vendor solicitation.
 

Joe Clark
Chief Administrative and Legal Officer 

Experience

Joe Clark has more than 20 years of management and leadership experience in the credit union industry. He joined Truliant as its Compliance Officer in June 1994. Mr. Clark was promoted to General Counsel in January 2001, was named Chief Legal Officer in 2013, and became Chief Administrative and Legal Officer in 2016. Mr. Clark directs all legal, regulatory and compliance functions for the credit union and has responsibility over the collections, special assets, and project management areas. He is also responsible for creating comprehensive strategies for Truliant teams encompassing facilities management and services, vendor management, digital document management, enterprise risk management, and business continuity.

Education

Mr. Clark received his Bachelor of Science in Business Administration with an accounting concentration from the University of North Carolina at Chapel Hill and his Juris Doctorate from North Carolina Central University (cum laude).

Contact

[email protected]

This contact information is not to be used for vendor solicitation.
 

David D'Annunzio
Chief Financial Officer

Experience

David D’Annunzio joined Truliant Federal Credit Union in 2015. He is a Certified Public Accountant with over two decades of accounting and financial management experience. He provides senior leadership to finance, accounting and purchasing areas of the credit union. He is a former chief financial officer with South Florida Educational Federal Credit Union and Heritage Trust Federal Credit Union in South Carolina. He has remained active in committees with the Credit Union National Association, and has served in several roles with local and state credit union league chapters. 

Education

Mr. D’Annunzio attended the University of Richmond, Robins School of Business. He also holds a Bachelor of Science Degree with a major in Accounting and Spanish, Business Appraiser certification with the Institute of Business Appraisers, and is a designated Credit Union Enterprise Risk Management Expert. 

Contact

[email protected]

This contact information is not to be used for vendor solicitation.
 

Karen DeSalvo
Chief Marketing Officer

Experience

Karen DeSalvo joined Truliant as Chief Marketing Officer in October 2010 with nearly 30 years of marketing, advertising and leadership experience. Mrs. DeSalvo leads Truliant’s marketing strategy across all of its services and products including membership, education, community outreach, research and data analytics with a focus on improving members’ lives by helping them build strong financial futures.

Education

Mrs. DeSalvo received a Bachelor of Science and Business Administration in Advertising and Public Relations from Youngstown State University in Ohio and is one of fewer than 250 individuals nationally to hold the Certified Financial Marketing Professional certification. Additionally, she is a graduate of the American Bankers Association (ABA) School of Bank Marketing and Management.

Contact

[email protected]

This contact information is not to be used for vendor solicitation.
 

Rik Kielbasa
Chief Digital Officer

Experience

Rik Kielbasa has more than 20 years of management and leadership experience in the financial services industry.  He joined Truliant in March 2008 as its Vice President of the Member Contact Center.  Mr. Kielbasa was promoted to Senior Vice President, Member Experience in 2013, and became Chief Digital Officer in 2017.  Mr. Kielbasa leads Truliant’s Member Contact Center, Member Channel Support, Cards, Card Fraud, ATMs and Digital Channels.  He is responsible for developing, coordinating and leading Truliant’s digital member experience strategies and creating and directing its innovation team.

Education

Mr. Kielbasa received a Bachelor of Science in Business Administration from Walden University and also earned a Master of Business Administration from Elon University.

Contact

[email protected]

This contact information is not to be used for vendor solicitation.
 

Sandeep Uthra
Chief Technology Officer

Experience

Sandeep Uthra has over 17 years of experience developing and executing information technology (IT) strategies, including serving in executive roles in the financial services space. A native of New Delhi, India, Mr. Uthra has served in global IT leadership roles in product, consulting and financial corporations in Asia, Africa and United States. Most notably, Mr. Uthra was Senior Vice President, Business Solutions Technology Executive at Bank of America.

His background includes member and business-centric technology strategies and implementation, strategic architecture, application managed services, business intelligence and analytics, change management, business process re-engineering, risk management, technology merger and acquisition, outsourcing and vendor management, among others.

He has distinguished himself as a forward-thinking and transformational leader and is committed to using his technical and professional expertise to improve the lives of Truliant member-owners. Mr. Uthra joined Truliant in 2016 as Chief Technology Officer and is responsible for developing strategic direction for Truliant’s overall technology landscape and solutions.

He leads Truliant’s Enterprise Service Delivery, Application Development, Systems Operations, Technology Support Services, Information Security, Network Services, and Telecommunications teams.

Education

Mr. Uthra holds an Executive Master of Business Administration from Queens University, McColl School of Business and is a graduate of Amravati University, with a Bachelor of Computer Engineering degree. Mr. Uthra is also a certified Six Sigma Green Belt professional.

Contact

[email protected]

This contact information is not to be used for vendor solicitation.