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Merger is the Motivation for New Truliant Membership

Contributed by: Heath Combs

Michael Laney recently joined Truliant after a merger at his former bank. He was ready for a change, and set up a membership and moved two loans to Truliant. The result: he’s now saving about $200 a month. Learn more about why he joined below.

1. Can you tell us a little bit about yourself? Where are you from? What do you do? What do you do for fun? 

We live in Monroe. My wife works for a Nationwide Insurance agent in the University area and I am employed at Windstream in Matthews/Charlotte. For fun, we enjoy a camper! Riding bikes...we like Harleys. And riding four wheelers.
2.  How did you hear about Truliant and why did you decide to become a member?

I  started researching my options after the most recent merger or buyout at my former bank. Several friends said a credit union was the way to go as the customer service and loan rates are always better than traditional banks. I had some issues resulting from the merger and was ready for a change.
3.  Why was your past banking experience with a merger frustrating?  Were there any pain points?

I think there will always be pain points with any type of change, whether it’s a merger or a change in general. For example, as part of the merger, the account type was changed. This caused a monthly service charge to magically show up on our statements. After a few phone calls, this was resolved. The biggest issue for me was not being able to view my account information online when I needed to.  
4. Have you told anyone about your experience with us? What did you say?

I have told a few of my co-workers about the ease of everything so far, from setting up the new accounts to the loan process as we have now moved two loans to Truliant.
5.  Can you tell us something that may have surprised you about joining Truliant?

The way everyone has treated us so far: I am very, very, very impressed with the service I have received from Matthews Manager Stephanie Roskoskey. She has been great to work with from the moment I first walked in the door. 
6.  Is your Truliant location close-by?

This is actually one of the things I considered when deciding on a credit union. The Matthews location is a few miles from my office, and there is a location a mile or so from my wife’s office. I wanted to ensure we both have access without going out of the way, should we need to visit a branch.

7.  Why Truliant? Why not some other credit union or bank?

I wanted to get out of the “bank” type setting and try a credit union to see if they really are better. Why Truliant? Honestly after looking at online reviews and asking around, it came down to location and loan rates. There are two credit unions close to both of our office locations, so I started looking at loan rates. Granted, I had no interest at the time of getting a loan, but I figured if one is taking better care of its members, that’s where I want to be.
8.  How would you say a credit union is different from a bank?

So far, I would have to say the personalized service and the ease of the loan process. I sat with Stephanie for an hour or so on my first visit talking about accounts, loans, and some future plans. She was quickly able to identify some things we could do to save money and made the process of getting these things started quick and painless.  

Ready to join? Start your Truliant memberhship online

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