Apple Pay Frequently Asked Questions.
Q: When will other mobile wallet options become available for use?
Truliant is currently exploring mobile payment options for non-Apple phones.
Q: What do I need to use Apple Pay?
A: Here's what you need to use Apple Pay:
- Your eligible device
- Your Truliant Visa Credit or Debit card
- The latest version of iOS, watchOS, or macOS
- An Apple ID
In stores, you can use Apple Pay on your iPhone or Apple Watch. Within apps, you can use Apple Pay on your iPhone, iPad, and Apple Watch. Within websites in Safari, you can use Apple Pay on your iPhone, iPad, and Mac. To use Apple Pay with Safari on a Mac model without built-in Touch ID, go to Settings > Wallet & Apple Pay and turn on Allow Payments on Mac.
Q: What devices can I use with Apple Pay?
A: You can use Apple Pay with your iPhone7, iPhone 6®, iPhone 6 Plus, iPadTM Air 2, iPad mini 3 or your and Apple WatchTM that is paired with either your iPhone 5, 5c.
Q: Which cards can be added to Apple Pay?
A: Any Truliant Visa® Debit or Credit card can be used with Apple Pay.
Q: Does Truliant charge anything to use Apple Pay?
A: No. Truliant does not charge a fee for customers to use Apple Pay.
Q: What is a contactless mobile wallet payment?
A: Contactless payments are transactions that use chip-based technology and require no physical connection between the payment device (a card or mobile device) and the physical merchant terminal.
Q: How do I add my card?
A: You can add your card in a few easy steps. The process for adding a card is a little different between your iPhone, iPad, and Apple Watch:
iPhone 7, iPhone 6*: Open Wallet and tap the plus sign. Position your card in the camera frame to automatically enter your card information. Enter the security code found on the back of your card, and fill in any remaining fields.
iPad*: Go into Settings and tap Wallet & Apple Pay. Tap Add Credit or Debit Card.
Position your card in the camera frame to automatically enter your card information. Enter the security code found on the back of your card, and fill in any remaining fields.
Apple Watch*: Open the Apple Watch app on your iPhone 5 or 6 (must be running iOS 8.2 or higher) and tap select Wallet & Apple Pay. Tap Add Credit or Debit Card.
Position your card in the camera on your iPhone to automatically enter its information. Enter the security code found on the back of your card.
If requested, follow additional steps to verify your card. After you confirm your Truliant card has been added to your mobile device, you’re ready to use it in Apple Pay.
*Apple Pay-enabled devices include iPhone 6 and later and Apple Watch in stores, and iPhone 6 and later, iPad Pro, iPad Air 2, and iPad mini 3 and later within apps. For a list of compatible Apple Pay devices, see www.apple.com/apple-pay.
Q: What is a default card for Apple Pay?
A: Your default card for Apple Pay is the card that is automatically used every time you make a purchase.
Q: How do I set my Truliant card as my default card for Apple Pay?
A: Setting your Truliant card as your default is simple, and you only need to do it once. Go to Settings, Wallet & Apple Pay and tap Default Card selection. Choose your Truliant card as your default. Note the first card you add to Apple Pay will automatically be your default card, but you can update it at any time.
Q: Why am I being asked to verify my Truliant card?
A: For security reasons, we may need you to provide additional verification to add your Truliant card to Apple Pay. If necessary, Wallet or the Apple Watch app will tell you how to verify your card.
If your information is verified, you should receive a Wallet or Apple Watch app notification that your card is ready for Apple Pay. If you haven’t received a notification after an hour, please call us at 800.822.0382.
Q: How do I use Apple Pay?
A: You can use Apple Pay in stores, within apps, and on websites in Safari.
In stores, look for one of these symbols at checkout:
If you can’t use Apple Pay at a store that displays one of these symbols, let us know.
Within apps and websites in Safari, look for the Buy with Apple Pay button shown here or Apple Pay as a payment method.
Q: Can I use multiple Truliant cards with Apple Pay?
A: Yes. For each Apple Pay enabled device (iPhone, iPad, and Apple Watch) you can load up to eight cards. Devices do not share cards, so if you want the same card on two different devices, you will need to load the card on each device separately.
Q: Will I continue to earn rewards and benefits from my credit or debit cards when I pay using Apple Pay?
A: Yes. When you pay using Apple Pay, you'll continue to get the rewards, benefits, and security that your credit or debit card provides.
Q: How can I check my recent transactions?
A: When you view your card in Wallet, you’ll see the last transaction for each credit card or debit card. You might also see the last ten transactions for your cards. Just tap the card and tap . Then tap the Transactions tab. Depending on your credit union, you might see only transactions made from your device. Or you might see all transactions made from your credit or debit card account, including all Apple Pay devices and your actual card.
Q: Why is the transaction amount displayed in Wallet different from what's in my Truliant Online Banking or Truliant App account detail?
A: If you make an Apple Pay purchase with your Debit Card, the merchant may request authorization for an initial amount and send us the actual transaction amount later for payment. The initial authorized amount appears in your Wallet, but the actual transaction amount is deducted from your account. This happens frequently in places where you can add a tip, like restaurants and salons. There can be a significant difference between the amount that's authorized initially and the actual transaction amount, like hotels and car rental agencies. Keep track of your transactions and ensure you have sufficient funds in your accounts to cover the final payment.
Q: Can I continue to use my plastic credit or debit cards if I suspend or remove my cards in Wallet?
A: When you suspend or remove your cards in Wallet, your device-specific Device Account Number is suspended or removed. You can continue to use your plastic credit or debit cards.
Q: What happens if I unpair my Apple Watch from my iPhone?
A: If you unpair your Apple Watch from your iPhone, all of your Apple Pay information is wiped from your Apple Watch. To use Apple Pay on your Apple Watch again, you will need to re-add your card information using the same process as when you initially set it up.
Q: What if my Truliant card is lost or stolen?
A: Please call Truliant immediately at 800.822.0382 and mention that you added your Truliant card to Apple Pay. We will close your card so that no more purchases can be made. You should also remove the lost or stolen card from Wallet or the Apple Watch app using the “Remove Card” option. When you receive your replacement card, you will need to add the new card to Apple Pay before making any Apple Pay purchases.
Q: What if my iPhone or iPad® is lost or stolen?
A: In addition to notifying your mobile carrier, please call Truliant at 800.822.0382 and promptly mention that you added your Truliant card to Apple Pay so that we can disable your card for use with Apple Pay. If you locate your device, you will need to add your card back to Apple Pay before making any Apple Pay purchases. If you have the Find My iPhone app downloaded to your device, you can use it to remotely lock your device. Please refer to the Apple website for more information about Find My iPhone: https://support.apple.com/explore/find-my-iphone-ipad-mac-watch
Q: How secure is an Apple Pay transaction? Am I still covered for fraudulent transactions?
A: The safety and security of our members’ account information is of the highest importance. As a security measure, you may receive a “verification required” message when adding your card to Apple Pay. Once verified, an on-screen message will appear stating that the card is ready for use. This verification is part of a multi-layered approach to security in payments. When you make payments with Apple Pay your full Truliant card number is never shown to the merchant. Additionally all transactions are monitored by Truliant’s risk and fraud detection systems. Just like your physical credit and debit cards, your Truliant virtual credit and debit cards are covered by Truliant’s fraud prevention services. If you suspect fraudulent use of your virtual credit or debit card, please contact our Member Contact Center immediately at 800.822.0382.
Q: If I replace my device, what effect does it have on Apple Pay?
A: If you replace your device, you will need to re-register your Truliant card in Apple Pay.
Q: How will these transactions appear on my Truliant statement?
A: Apple Pay transactions will appear like any other debit card transaction on your Truliant statement.
Q: How do you process returns with Apple Pay?
A: Currently, returns cannot be processed utilizing Apple Pay. If a return is required, you must swipe your card. If the card is not swiped, the return may not be processed and will have to be handled as a dispute.
Q: How will members contact Truliant with questions?
A: When adding a card to the Wallet, you may be prompted to call Truliant to verify the card. If you have further questions regarding Apple Pay, please call 800.822.0382.
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