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Financial Relief for Members

Truliant's COVID-related relief plans are here to help our members financially during these challenging times.

Member Financial Assistance

Member relief programs:

  • Skip-a-Pay to let you skip
    monthly loan payments
  • Mortgage payment options
    and assistance programs
  • Early certificate withdrawal
    penalties can now be waived


Skip A Loan Payment

Sometimes you need a little relief from making your monthly loan payments. We understand. For a $30 processing fee, our Skip-A-Pay service1 allows you to skip one payment per loan per calendar year (available loan types:  Automobile, Recreational Vehicle and Personal Convenience/Debt 180°), so you can use that money to pay for other important things in your life. 

  • You qualify if you are current on all your Truliant loans and have made at least the first three payments on the loan you wish to skip (available loan types:  Automobile, Recreational Vehicle and Personal Convenience/Debt 180°)
  • You must have paid your Truliant loans for the past 12 months without a loan extension or being late with a payment
  • Let us know from which account you want to pay the $30 processing fee
  • All persons responsible for the loan must agree to Skip-A-Pay
  • If you purchased Guaranteed Auto Protection or Guaranteed Asset Protection (GAP) with your loan secured by an automobile, any payments skipped during the life of the loan will be deducted from the deficiency calculation on a GAP claim

If you meet the criteria above, you can process your Skip-A-Pay on your own by accessing your online banking account. Then click on Additional Services, select Skip-A-Pay and follow the steps provided.

If you do not currently use online banking, click here for instructions on create an account. You may also call us at 800.822.0382 to start the Skip-A-Pay process. 

Mortgage Payment Options

If you are having difficulty meeting your Truliant mortgage payment requirements, call us, and we will connect you with our Mortgage Services team. We are here to help.

Certificate Early Withdrawal Penalty Waived

If you need access to your funds due to financial hardship, we are temporarily waiving withdrawal penalties. To learn more, please call us or make an appointment to speak to one of our Member Services Representatives.

Equal Housing Lender. Federally insured by NCUA.
(1) Subject to credit union approval. Skip-A-Pay works by extending your loan term by one month for each Skip-A-Pay transaction used. Account must be in good standing to qualify. Interest will continue to accrue until loan is completely paid. A $30 service fee applies. Truliant must be listed as the lienholder on loan to qualify.