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Business Loan Payment Options

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Truliant's Online Loan Payment Service allows you to pay on a Truliant business loan from an account at another financial institution.

  • Registered or Guest options
  • One-time or recurring payments
  • Immediate or future date payment
  • Easy and convenient setup

Online Loan Payment Service

We've made it easier than ever to make a Truliant business loan payment from an account with another financial institution.  You can use our self-service tool to pay electronically from a non-Truliant checking or savings account or debit card (credit cards not accepted). Please note that our Online Loan Payment Service does not allow you to deposit funds, make a payment on a credit card, mortgage or certain types of business loans (examples include SBA and Letter of Credit).

Read our FAQs.

Registered User

Best for setting up recurring or one-time payments at no cost.

  • Free
  • Select Online Loan Payment Service in Online or Mobile Banking. Don't have Online Banking? Sign up here.
  • Pay using a non-Truliant checking or savings account
  • Same-day processing1 or schedule for a future date
  • Set up one-time or recurring payments, review payment history, set up email reminders and store account information to save time later

Guest User

Best for last minute, one-time payments or if you need to use your debit card.

  • $6.95 fee per payment
  • ​​Pay using a non-Truliant debit card, or checking or savings account
  • Same-day processing1 or schedule for a future date
See additional payment options below the FAQs.
 

Online Loan Payment Service FAQs

Are automatic payments an option?

Yes, if you are a Registered user through Online or Mobile Banking.  No, if you are a Guest user.

Are principal-only payments allowed?

No, principal-only payments cannot be set up. Only regular payments are available through the Online Loan Payment Service.

Can a different amount be paid other than the amount due showing?

Yes, up to $4,000 per payment. Paying a lower amount than what is shown as due may result in a late fee.

Can a loan be paid off using the Online Loan Payment Service?

Yes, but you should contact Truliant to receive an accurate payoff amount before paying your loan off using the Online Loan Payment Service.

Can a payment be cancelled in the Online Loan Payment Service?

Call a Member Contact Representative at 800.822.0382 for assistance.

Can a payment be made to a delinquent loan?

Yes, but special circumstances may prevent transactions from being made.

Can a payment be set up for a future date?

Yes, payments can be scheduled up to 60 days in advance.

Can payments be made by phone?

Yes, but a $10.00 fee applies for each payment.

Can payments be made with a debit card?

Yes, if making a payment through the Guest site (in addition to your financial institution’s debit card you can also use reloadable, unemployment and employer-issued debit cards).  No, if making a payment through the Registered site via Online or Mobile Banking.

Can the pay method be changed at any time?

Yes, you have complete control to change the payment method you would like to use at any time.

Do you have to set up automatic recurring payments to use the Online Loan Payment Service?

No, one-time payments can be initiated each month.

How long does it take for a payment to post to the loan?

Payments made before 6:30pm EST Monday-Saturday are processed same day, excluding federal holidays.  Payments submitted after 6:30pm, on Sundays, or on federal holidays may be processed the next business day.

If a payment is rejected, will it be re-presented a second time?

Yes, the payment will be re-presented one time (initial payment + one re-present).

Is there a fee to use the Online Loan Payment Service?

No, if you are using the Registered site.  If using the Guest site, a fee of $6.95 applies per payment.

Is there a limit to the number of payments that can be made using the Online Loan Payment Service?

There is a limit of 3 payments, to the same loan, within a 5-day period.

Is there a minimum and maximum payment amount?

Yes, payments can be made from $5 to $4,000 per loan payment.

Can credit cards be used with the Online Loan Payment Service?

No, credit cards are not accepted as a payment method. You can use a checking or savings account from another financial institution, and a debit card if paying as a Guest.

How do I pay my Truliant credit card balance with an account from another financial institution?

Login to Online or Mobile Banking and use GoToMyCard to make a payment.

What if I don’t see a payment amount due in the Online Loan Payment Service?

You can still make a payment but the amount may be applied to principal or the next payment depending on the loan type.

What if the payment does not post to my account?

Call a Member Contact Representative at 800.822.0382 for assistance.

What type of loans can be paid using the Online Loan Payment Service?

Any Truliant consumer loan except for mortgage and credit card. Several, but not all, types of business loans can be paid.

What verification will be provided at the time of payment?

You will receive a confirmation email from [email protected] You can also request a confirmation via text message.

Why didn’t my balance and amount due change after I made the payment?

You may have to log out and log back in to see the change.  Check that you submitted payment Monday-Saturday before 6:30pm EST, excluding federal holidays.

Will I be able to view the payment posted to my account?

Yes, log in to Online Banking or Mobile Banking and review the loan history.

 

Additional ways to make a loan payment.


By transferring funds:
Transfer funds between Truliant accounts within Online Banking.

By bill pay:
Use another financial institution's online bill pay service.

By mail:
Truliant Federal Credit Union
 P.O Box 26000
 Winston-Salem, NC 27114-6000

By phone:
800.822.0382 
Representatives available M-Th 7:30-5:30 EST, Fri 7:30-6:00 EST, Sat 9:00-Noon EST

In a branch:
For a list of our locations and hours click here.

(1) Payment requests made before 6:30 p.m. EST Monday-Saturday are processed that day, excluding federal holidays.  Payment requests submitted after 6:30 p.m. EST Monday-Saturday, Sunday, or on federal holidays may process the next business day. 

A limit of three payments to the same loan can be made within a five-day period.