Contact Truliant
Member Service: 800-822-0382
Loan Pay Off: 833-696-0157
For all other questions:
Stop by one of our many convenient locations, make an appointment to see us in person, or fill out the following information to have a specialist get back in touch with you. When completing the below form do not include sensitive information such as account numbers and passwords as this email is not a completely secure channel.
If sensitive details or account-related questions need to be shared, please contact us at 800-822-0382 or access online banking and send a secure email message under 'Contact Us' (not available within the Truliant app).
If sensitive details or account-related questions need to be shared, please contact us at 800-822-0382 or access online banking and send a secure email message under 'Contact Us' (not available within the Truliant app).
Send Us an Email
How to Report Suspicious Activity
Debit Card
To dispute a debit card transaction, please call us at 866-673-6581 anytime, 24/7
Credit Card
To report credit card fraud, please notify us by phone or by submitting a form in Online Banking.
By Phone
Call 888-829-6434 M-F 8 a.m. - 5 p.m. ET
Outside of business hours call 833-541-0777
By Online Form
By Phone
Call 888-829-6434 M-F 8 a.m. - 5 p.m. ET
Outside of business hours call 833-541-0777
By Online Form
- Log into Online Banking or the Truliant app
- Navigate to "Credit Card"
- Hover over "Transations" in the main menu
- Select "Search Transactions"
- Click on the transaction to be disputed
- Choose "Dispute This Charge"
ACH & ATM Disputes
To dispute an ACH or ATM transaction, please call 800-822-0382 during normal business hours.
Hours of Operation
Monday - Thursday | 8:00 am - 5:30 pm EST
Friday | 8:00 am - 6:00 pm EST
Saturday | 9:00 am - 12:00 pm EST