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FRAUD ALERT: Scammers are posing as Truliant and sending emails and texts that state an unauthorized ATM withdraw has occurred on a member's account. Do not click on any links if you receive one of these communications.

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Contact Truliant

(800) 822-0382 Report Fraud
Contact Us

For all other questions:

Stop by one of our many convenient locations, make an appointment to see us in person, or fill out the following information to have a specialist get back in touch with you. When completing the below form do not include sensitive information such as account numbers and passwords as this email is not a completely secure channel. If sensitive details need to be shared, please contact us at 800.822.0382 or login to online banking and send a secure message.

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How to Report Fraud

Credit Card Fraud
To report credit card fraud, please notify us by phone or by submitting a form in Online Banking.

By Phone
Call 833.541.0777 anytime, 24/7.

By Online Form
  1. Log into Online Banking or Tru2Go®
  2. Navigate to "Credit Card"
  3. Hover over "Transations" in the main menu
  4. Select "Search Transactions"
  5. Click on the transaction to be disputed
  6. Choose "Dispute This Charge"
Debit Card Fraud
To report debit card fraud, please notify us by phone or by submitting a form online.

By Phone
Call 800-822-0382 during normal business hours.

Hours of Operation
Monday - Thursday | 8:00 am - 5:30 pm EST
Friday | 8:00 am - 6:00 pm EST
Saturday | 9:00 am - 12:00 pm EST

By Online Form
1) Log into Online Banking on your desktop or laptop.
2) Select ‘Card Fraud’ under the Additional Services menu.
3) Submit the Card Fraud form in Online Banking
ACH Dispute

To dispute an ACH transaction, please call 800-822-0382 during normal business hours.

Hours of Operation
Monday - Thursday | 8:00 am - 5:30 pm EST
Friday | 8:00 am - 6:00 pm EST
Saturday | 9:00 am - 12:00 pm EST

 

Additional Resources