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Contact Truliant

Member Service: 800-822-0382
Loan Pay Off: 833-696-0157

Contact Us

For all other questions:

Stop by one of our many convenient locations, make an appointment to see us in person, or fill out the following information to have a specialist get back in touch with you. When completing the below form do not include sensitive information such as account numbers and passwords as this email is not a completely secure channel.

If sensitive details or account-related questions need to be shared, please contact us at 800-822-0382 or access online banking and send a secure email message under 'Contact Us' (not available within the Tru2Go app).

Send Us an Email


How to Report Suspicious Activity

Debit Card
To dispute a debit card transaction, please call us at 866.673.6581 anytime, 24/7
Credit Card
To report credit card fraud, please notify us by phone or by submitting a form in Online Banking.

By Phone
Call 888.829.6434 M-F 8 a.m. - 5 p.m. ET 
Outside of business hours call 833.541.0777

By Online Form
  1. Log into Online Banking or Tru2Go®
  2. Navigate to "Credit Card"
  3. Hover over "Transations" in the main menu
  4. Select "Search Transactions"
  5. Click on the transaction to be disputed
  6. Choose "Dispute This Charge"
ACH & ATM Disputes

To dispute an ACH or ATM transaction, please call 800.822.0382 during normal business hours.

Hours of Operation
Monday - Thursday | 8:00 am - 5:30 pm EST
Friday | 8:00 am - 6:00 pm EST
Saturday | 9:00 am - 12:00 pm EST