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Claims Center

Learn how to file a variety of claims with Truliant.

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How do I file a Claim?

Claims Center
Need to file a claim? Depending on your coverage, you may be able to start your claim online or by phone.

Payment Protection and GAP Claims
TruStage has expanded claims support capabilities. Members may now initiate a claim online or contact the TruStage Claims Contact Center for assistance. If you have Payment Protection or Guaranteed Asset Protection (GAP) coverage through Truliant and need to file a claim, you can:

Start a claim online:
https://www.trustage.com/startclaim

Call the TruStage Claims Contact Center: 800-356-2644

Hours: Monday through Friday, 8:00 a.m. to 5:00 p.m. Central Time
Representatives can assist with:

Filing a new claim
Providing claim-related information
Confirming receipt of a previously submitted claim
Answering questions about the claims process and next steps

Important: If you have already submitted a claim, do not submit a duplicate claim.
For GAP claims, please verify your coverage was purchased through Truliant. If coverage was obtained through a dealership, claims may need to be filed through that provider.

Insurance Claims
If you have insurance through Truliant Insurance Services, refer to your policy documents to identify your insurance carrier and contact the carrier directly to submit a claim.

If you need assistance locating your carrier information, please contact Truliant Insurance Services.

Mechanical Repair Coverage (MRC) Claims
Authorize the repair facility to perform the necessary diagnosis and obtain a repair estimate. Coverage does not pay for diagnosis charges on repairs that are not covered under the service contract.

Important: The repair facility must obtain a repair authorization number before beginning any covered repairs.
After repairs are complete, pay the deductible and any costs not covered by the service contract.

For claims assistance, contact the Claims Administration team using the information provided in your service contract.

Questions? Call TruStage Claims: 800-356-2644

TruStage is the marketing name for TruStage Financial Group, Inc., a mutual insurance holding company, its subsidiaries and affiliates. Payment protection products include debt protection products available through the credit union and MEMBER'S CHOICE® credit life and credit disability insurance underwritten by CMFG Life Insurance Company.

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