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Pandemic Response

Our responsibility is to prioritize the health of our members and our employees. We will continue to take whatever steps are necessary to serve you safely.

Members with masks in branch social distancing

Steps we are taking:

  • Regular disinfecting of all surfaces, doors, drive through tubes and more
  • Regular monitoring of CDC and WHO safety guidelines and recommendations
  • Adjusting branch operating hours as necessary
  • Requiring all employees to wear a mask while in the building

We're here to help.

As we continue to keep a close eye on COVID-19 activity, we continue to make adjustments to operations as needed. Branch lobbies may temporarily close at any time. If a branch lobby does close temporarily, we encourage you to use Online or Mobile Banking to pay bills, transfer funds, open a new account, apply for a loan and more. You may also use our drive-thru service where available.
 
Since branch operating hours may be impacted at any time, we encourage you to make an appointment for services, especially for more complex transactions. You may be required to wear a mask while in a Truliant branch as we follow local government mandates. Otherwise, face coverings are recommended when entering a Truliant branch. We continue to practice social distancing and increased sanitation practices.

Drive-thrus at select locations are open during normal business hours, and several locations also offer Saturday drive-thru service. Drop-and-Go transactions are available through the Night Depositories and will be checked daily, Monday through Friday. Also, cash deposited at any Truliant ATM will be credited to member accounts immediately. ATM withdrawal maximums have temporarily been increased to $1,000 a day.

As a reminder, many transactions can be completed in Online Banking and our Tru2Go Mobile Banking app. You may also reach our Contact Center at 800-822-0382, Monday through Thursday from 8:00 am to 5:30 pm, Fridays from 8:00 a.m. to 6:00 p.m., and Saturdays from 9 a.m. to 12 p.m.

COVID-19 continues to impact staffing and service levels at many businesses throughout our community, including Truliant. We thank you for your patience if you experience delays in service, including longer than normal wait times when calling our Contact Center or while visiting a branch.
 
Truliant is your credit union, and we're honored to safely serve you.