Our responsibility is to prioritize the health of our members and our employees. We will continue to take whatever steps are necessary to serve you safely.
Steps we are taking:
- Regular disinfecting of all surfaces, doors, drive through tubes and more.
- Regular monitoring of CDC and WHO safety guidelines and recommendations
- Personal and Business Financial Relief Programs for our members
- Offering easy-to-schedule appointments online for safer in-branch visits
We're here to help.
As we continue to keep a close eye on the impact of the Coronavirus (COVID-19), we continue to make adjustments to operations as needed. Because of this, your experience at a branch or on the phone may look or feel different.
All Truliant branch lobbies are again open for walk-in visits. During this time, we will continue to practice social distancing and will require all members and employees to wear a mask inside any of our locations.
If you have a more complex request, please continue to use our online appointment portal.
Please note that a limited number of people will be permitted in the lobby at one time. Floor markers will guide visitors on where to stand so that everyone remains six feet apart. We will also continue our increased sanitation practices.
You may experience delays in service, including longer than normal wait times when calling our Contact Center or while visiting our drive-thrus. We want you to know that we appreciate your patience and understanding. Thank you for supporting our staff who proudly serve you.
Our goal is to keep our members and our staff safe. Extra precautions include an increased frequency of disinfecting surfaces throughout our branches, including doors, kiosks, drive-thru tubes, kids’ stations and other frequently touched areas. We also continue to monitor the latest advice and directives from the Centers for Disease Control and Prevention (CDC) and World Health Organization (WHO).
We appreciate your patience over the last year. Truliant is your credit union, and we're happy to welcome you back! It's an honor to serve you, and we are excited to do it in person.
Are you a Member that needs assistance? We understand the need for flexibility based on individual circumstances and are here to assist any way we can. Members impacted by coronavirus who need special arrangements can call 800.822.0382.