Update your Account Number

We sent you a letter explaining that a transaction (either payment or deposit) recently posted to your account using an ‘old’ Truliant account number.

The electronic transaction was most likely a bill, subscription, or direct deposit set up a long time ago with a checking or savings account number that was accurate at the time.

Please ensure you contact the companies or organizations listed on your letter to provide them with the correct account type and account number. This will help guarantee future processing of the transaction.

Frequently Asked Questions:

My account number with these companies and organizations has been the same forever, why do you need me to change it now?
An audit of our records revealed that your old account number has not been changed with the originator of your payment or deposit. In the near future these transactions will be rejected, and we want to help you prevent that from occurring.

Can someone help me change it?
Truliant can help verify your correct account number and Routing number, but the company will need to hear from you to have your information updated.

How do I know what my ‘correct’ account number is?
You can locate this number in Online Banking and the Truliant app. Sign in, and choose your account. Click on ‘Details’ to see the account number.

Who can I call if I need assistance in finding my correct account number?
Truliant is here to help, call us at 800-822-0382 for assistance.

What happens to my incoming deposit if the account number isn’t updated within 60 days of receiving the letter?
Your incoming deposit may be rejected and returned if your account number is not updated within 60 days from the date of this letter.