System Unavailability Notice: PopMoney is unavailable at this time.  We are working to resolve the issue and apologize for any inconvenience.
System Maintenance Notice: Due to system maintenance, Digital Banking may be intermittently unavailable beginning Sunday, August 25, 2019 at 12:30am - 4:30am ET on Sunday.
Scheduled Maintenance : Due to system maintnenace, Digital Banking may be intermittently unavailable beginning Sunday, July 28, 2019  at 12:30am - 4:30am EST.
HOLIDAY CLOSING: In observance of Memorial Day, we will be closed Monday, May 27, 2019. Online banking and the Tru2Go Mobile App are available 24 hours a day to manage your account, complete transactions, apply for a loan or become a member.
privacy & security

Electronic Funds Transfer Error Resolution Notice

Let’s Get Started
  • Details
  • In case of errors or questions about your electronic transfers, telephone us at your local number or 1.800.822.0382 or write us at:

    Truliant Federal Credit Union
    Attention EFT, P.O. Box 26000
    Winston-Salem, NC 27114-6000

    Contact Truliant as soon as you can if you think your statement or receipt is wrong or if you need more information about a transfer listed on the statement or receipt. We must hear from you no later than 60 days after we sent the FIRST statement on which the problem or error appeared.

    (1) Tell us your name and member number.
    (2) Describe the error or transfer you are unsure about and explain as clearly as you can why you believe it is an error or why you need more information.
    (3) Tell us the dollar amount of the suspected error.

    If you tell us orally, we may require that you send us your complaint or question in writing within 10 business days.

    We will determine whether an error occurred within 10 business days after we hear from you and will correct any error promptly. If we need more time, however, we may take up to 45 days to investigate your complaint or question. If we decide to do this, we will credit your account within 10 business days for the amount you think is in error, so that you will have the use of the money during the time it takes us to complete our investigation. If we ask you to put your complaint or question in writing and we do not receive it within 10 business days, we may not credit your account.

    We will tell you the results within 3 business days after completing our investigation. If we decide that there was no error, we will send you written explanation. You may ask for copies of the documents that we used in our investigation.