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Making Your Experience Better

Your feedback matters.

We're listening and taking action.

  • See what we've done already
  • Learn about some changes on the way
  • Understand what we do with your feedback

Your feedback allows us to make exciting changes to improve your banking experience. While many of these changes won’t happen overnight, we want you to know that we hear you. And we’re doing something about it. If you have the opportunity to complete a survey, be assured that we have dedicated teams that read every response because your feedback matters to us.

See the changes we've made

  • Made applying for a loan or opening an account even easier online through our website or when logged into online banking or our Tru2Go mobile app

  • Reduced call center hold times by adding cross-trained branch staff who are actively helping members who call for service

  • Instant access to debit cards in our branch lobbies, so you don’t have to wait for them in the mail

  • Cash deposited in a Truliant ATM is instantly added to your account

  • You can deposit higher amounts with mobile check deposit

  • You can now make a Truliant loan payment online with an account from a different financial institution

  • We launched a new website for a better online experience

Here are some changes we're working on

  • Improving the experience when you call us by overhauling our entire phone system in 2021

  • Reopening all Truliant branches to walk-in traffic beginning Wednesday, April 7th with limited capacity and masks required

  • Answering questions about your transactions more quickly by building a dedicated team

  • New branches scheduled to open in 2021: Graham, NC (South Main St.) and High Point, NC (North Main St.)

Meet the people who make your voice matter

  • Branch, Call Center, and Online leaders review feedback daily

  • Our team reaches out to members like you to make sure that new improvements will meet your needs

  • Training staff uses your feedback to improve how we serve you every day

  • Survey responses that request feedback are handled by managers within 48 hours

Making Loan Payments Easier

Making Loan Payments Easier

You made us aware of challenges when making loan payments from accounts at other financial institutions. Earlier this year, we launched a new digital loan payments platform to solve this.