Making Your Experience Better
Your feedback matters.
Your feedback allows us to make exciting changes to improve your banking experience. While many of these changes may not happen overnight, we want you to know that we hear you. And we’re doing something about it.
If you have the opportunity to complete a survey, be assured that we have dedicated teams that read every response because your feedback matters to us.
See the changes we've made
- Members can now view their credit card in digital banking through the new account tile. You can check balances, available credit, transaction history, and make payments from your Truliant account.
- Additional self-service features include turning your debit card on or off, reporting lost or stolen cards and requesting a replacement, and complete balance transfers.
- Credit Score Presentment: You can now opt in to view your Equifax® credit score directly in digital banking, updated monthly to help track progress. You will also gain insights into how scores are calculated and receive tips for improving them — essentially a free, No-Cost Credit Review at your fingertips.
Here are some changes we're working on
- Enhancing the new deposit account journey: Your feedback is guiding improvements to make opening a deposit account simpler and more member-friendly.
- Direct Deposit Switch: You can easily move your direct deposit to your Truliant account within digital banking, making the switch simple, fast, and convenient.
Meet the people who make your voice matter
- Branch, Contact Center, and Digital team leaders review feedback daily.
- Truliant leadership reaches out to members like you to make sure that new improvements will meet your needs.
- Our Training Department enhances our courses with your feedback in mind.
- Managers reach out to 100% of members who request follow up in a survey submission.