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Making Your Experience Better

Your feedback matters.
woman with coffee cup looking at computer

We're listening and taking action.

  • See what we've done already
  • Learn about some changes on the way
  • Understand what we do with your feedback

Your feedback allows us to make exciting changes to improve your banking experience. While many of these changes won’t happen overnight, we want you to know that we hear you. And we’re doing something about it. If you have the opportunity to complete a survey, be assured that we have dedicated teams that read every response because your feedback matters to us.

See the changes we've made

  • We’ve simplified the online and mobile banking registration process for consumers and small businesses. Click here to enroll today.

  • Billing notices, tax forms, statements and other documents are available for viewing in Online Banking and our Tru2Go app.

  • Additional payment and document options are available in the Manage My Mortgage portal within Online Banking and our Tru2Go app.

  • We’ve eliminated non-sufficient funds (NSF) fees and reduced the cost for overdraft protection services that put you in control of managing your money to help avoid unnecessary charges. For additional information visit our overdraft protection web page.

  • Improved self-service features so you can now complete your first time check order in online or mobile banking and edit information displayed on your checks.

  • Truliant Insurance now offers a variety of personal and business insurance solutions to help you find the right protection at the best price.

Here are some changes we're working on

  • If you have a problem with a charge on your account, the claim process will become faster and easier.

  • We’re working to streamline teller transactions to decrease the wait when you visit our drive-through and lobby teller lines.

  • We’re investing in capabilities to offer real-time money movement options.

  • We’re working towards offering tap-to-pay debit cards so that making purchases becomes even more convenient.

Meet the people who make your voice matter

  • Branch, Call Center, and Digital team leaders review feedback daily

  • Truliant leadership reaches out to members like you to make sure that new improvements will meet your needs

  • Our Training Department enhances our courses with your feedback in mind

  • Survey responses that request feedback are handled by managers within 48 hours

No Stupid Fees

NSF Fees

No Stupid Fees means we won't punish you when life gets in the way. That’s why we’ve eliminated non-sufficient funds (NSF) fees. Plus, we offer overdraft options that put you in control of managing your money to avoid unnecessary charges.

  • Balance Backup
  • Balance Backup+
  • Overdraft Transfer Service
  • Declining All Overdraft Protection
For more details on each of the above overdraft options, visit our overdraft protection web page.