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Making Your Experience Better

Your feedback matters.
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We're listening and taking action.

  • See what we've done already
  • Learn about some changes on the way
  • Understand what we do with your feedback

Your feedback allows us to make exciting changes to improve your banking experience. While many of these changes won’t happen overnight, we want you to know that we hear you. And we’re doing something about it. If you have the opportunity to complete a survey, be assured that we have dedicated teams that read every response because your feedback matters to us.

See the changes we've made

  • Our online digital assistance tool can help you find answers to questions like branch locations and holiday hours quickly

  • ​Applying for a loan or opening an account is now even easier when logged in through online banking or our Tru2Go app

  • Instant access to debit cards in our branch lobbies, so you don’t have to wait for them in the mail

  • Cash deposited in a Truliant ATM is instantly added to your account

  • You can deposit higher amounts with mobile check deposit

  • You can now make a Truliant loan payment online with an account from a different financial institution

  • Updates to eStatements allows you to view your billing notices, tax forms, statements and other documents in online banking and the Tru2Go mobile app

  • We have streamlined your ability to provide proof of insurance when finalizing a vehicle or home loan

  • You now have additional payment and document options in our improved Manage My Mortgage portal experience within online banking and the Tru2Go app

Here are some changes we're working on

  • We’ve listened to your feedback on ways to improve our phone experience, and we continue working towards menu simplification

  • Expanding your self-service abilities to process payment protection and credit insurance claims more efficiently

  • Enhancing our fraud and dispute process for debit and ATM cards

Meet the people who make your voice matter

  • Branch, Call Center, and Online leaders review feedback daily

  • Our team reaches out to members like you to make sure that new improvements will meet your needs

  • Training staff uses your feedback to improve how we serve you every day

  • Survey responses that request feedback are handled by managers within 48 hours

Making Loan Payments Easier

Making Loan Payments Easier

You made us aware of challenges when making loan payments from accounts at other financial institutions. In 2020, we launched a new digital loan payments platform to solve this.