Making Your Experience Better
Your feedback matters.
Your feedback allows us to make exciting changes to improve your banking experience. While many of these changes may not happen overnight, we want you to know that we hear you. And we’re doing something about it.
If you have the opportunity to complete a survey, be assured that we have dedicated teams that read every response because your feedback matters to us.
See the changes we've made
- Thanks to improvements to our digital platform, applying for a loan or opening a new account online is now quicker and easier.
- External transfers through online or mobile banking are now free for members.
- You can now quickly communicate with us and upload required documents via text during a new loan application or account opening.
- A High Yield Rewards Savings account is now available to help you save faster!
Here are some changes we're working on
- Teller and Drive-thru transaction processes will be streamlined to improve speed of service and lessen wait times in branches.
- Enhancements to External Funds Transfers offer increased flexibility for frequent users of the service.
Meet the people who make your voice matter
- Branch, Call Center, and Digital team leaders review feedback daily.
- Truliant leadership reaches out to members like you to make sure that new improvements will meet your needs.
- Our Training Department enhances our courses with your feedback in mind.
- Managers reach out to 100% of members who request follow up in a survey submission.