Making Your Experience Better
Your feedback matters.
Your feedback allows us to make exciting changes to improve your banking experience. While many of these changes may not happen overnight, we want you to know that we hear you. And we’re doing something about it.
If you have the opportunity to complete a survey, be assured that we have dedicated teams that read every response because your feedback matters to us.
See the changes we've made
- Recent improvements have made Digital Banking Alerts more timely and relevant, making it easier to track and manage account activity.
- Our new Truliant app now allows you to display all your Truliant accounts and accounts at other financial institutions on the same page. Easily view your deposit, loan, and investment accounts in a convenient location.
- Thanks to our digital platform improvements, applying for a loan or opening a new account online is now quicker and easier.
- External transfers through online or mobile banking now offer increased flexibility for frequent users of the service and are now free for members.
Here are some changes we're working on
- Teller and Drive-thru transaction processes will be streamlined to improve speed of service and lessen wait times in branches.
Meet the people who make your voice matter
- Branch, Contact Center, and Digital team leaders review feedback daily.
- Truliant leadership reaches out to members like you to make sure that new improvements will meet your needs.
- Our Training Department enhances our courses with your feedback in mind.
- Managers reach out to 100% of members who request follow up in a survey submission.