Making Your Experience Better
Your feedback matters.
Your feedback allows us to make exciting changes to improve your banking experience. While many of these changes may not happen overnight, we want you to know that we hear you. And we’re doing something about it.
If you have the opportunity to complete a survey, be assured that we have dedicated teams that read every response because your feedback matters to us.
See the changes we've made
- You can now quickly communicate with us and upload required documents via text message during a new loan application or account opening.
- A High Yield Rewards Savings account is now available to help you to save more, faster!
- You can now quickly obtain a 10-day payoff amount on applicable loans by calling our fully automated loan payoff line at 833-696-0157.
- Tap-to-pay debit cards are now available, making purchases is even more convenient.
- Spanish translation is now available within online banking and the Tru2Go mobile app, allowing you to easily navigate digital banking in your preferred language.
Here are some changes we're working on
- We’re working on enhancements that will simplify digital loan applications and account openings, creating a quicker, more user friendly process.
- Teller transactions will be streamlined to decrease the wait when you visit our drive-through and lobby teller lines.
Meet the people who make your voice matter
- Branch, Call Center, and Digital team leaders review feedback daily.
- Truliant leadership reaches out to members like you to make sure that new improvements will meet your needs.
- Our Training Department enhances our courses with your feedback in mind.
- Managers reach out to 100% of members who request follow up in a survey submission.
