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Making Your Experience Better

Your feedback matters.
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We're listening and taking action.

  • See what we've done already
  • Learn about some changes on the way
  • Understand what we do with your feedback

Your feedback allows us to make exciting changes to improve your banking experience. While many of these changes won’t happen overnight, we want you to know that we hear you. And we’re doing something about it. If you have the opportunity to complete a survey, be assured that we have dedicated teams that read every response because your feedback matters to us.

See the changes we've made

  • Continuing to identify ways to improve the experience when you call us after overhauling our entire phone system

  • Providing answers to frequently asked questions with our website's Digital Assistant tool. Whether you need help finding our routing number or would like to see when our holiday hours are, this tool can help you get your answer fast

  • New Graham, NC branch opened in late June (Main St.)

  • ​Made applying for a loan or opening an account even easier online through our website or when logged into online banking or our Tru2Go mobile app

  • Reduced call center hold times by adding cross-trained branch staff who are actively helping members who call for service

  • Instant access to debit cards in our branch lobbies, so you don’t have to wait for them in the mail

  • Cash deposited in a Truliant ATM is instantly added to your account

  • You can deposit higher amounts with mobile check deposit

  • You can now make a Truliant loan payment online with an account from a different financial institution

Here are some changes we're working on

  • Answering questions about your transactions more quickly by building a dedicated team

  • New High Point, NC branch set to open later this year (North Main St.)

  • Updates to eStatements that will allow you to view your billing notices, statements and other documents online; you can also change your preference for printed or electronic documents online at any time

  • Streamlining your ability to provide proof of insurance when finalizing a vehicle or home loan.

Meet the people who make your voice matter

  • Branch, Call Center, and Online leaders review feedback daily

  • Our team reaches out to members like you to make sure that new improvements will meet your needs

  • Training staff uses your feedback to improve how we serve you every day

  • Survey responses that request feedback are handled by managers within 48 hours

Making Loan Payments Easier

Making Loan Payments Easier

You made us aware of challenges when making loan payments from accounts at other financial institutions. In 2020, we launched a new digital loan payments platform to solve this.