Making Your Experience Better
Your feedback matters.
Your feedback allows us to make exciting changes to improve your banking experience. While many of these changes may not happen overnight, we want you to know that we hear you. And we’re doing something about it.
If you have the opportunity to complete a survey, be assured that we have dedicated teams that read every response because your feedback matters to us.
See the changes we've made
- We’ve made updates at the teller line and drive-thru to make transactions quicker and wait times in branches shorter.
- You can now view your mortgage details in online and mobile banking.
- We updated our checking program to include new benefits like travel discounts, shopping rewards, identity theft protection and more.
- You can now view your loan offers in online banking and the Truliant mobile app without impacting your credit score!
Here are some changes we're working on
- Enhancing the new deposit account journey: Your feedback is guiding improvements to make opening a deposit account simpler and more member-friendly.
- Credit Score Presentment: You will be able to opt in to view your Equifax credit score directly in digital banking, updated monthly to help track progress. You will also gain insights into how scores are calculated and receive tips for improving them — essentially a free, No-Cost Credit Review at your fingertips.
- Direct Deposit Switch: You can easily move your direct deposit to your Truliant account within digital banking, making the switch simple, fast, and convenient.
Meet the people who make your voice matter
- Branch, Contact Center, and Digital team leaders review feedback daily.
- Truliant leadership reaches out to members like you to make sure that new improvements will meet your needs.
- Our Training Department enhances our courses with your feedback in mind.
- Managers reach out to 100% of members who request follow up in a survey submission.