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E-Sign Act Consumer Consent

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Please review this document carefully and print a copy for your records. You can access an online copy at any time by navigating to our Agreements and Disclosures page, or you may be provided a paper copy in a non-electronic format by submitting a written request to Truliant Federal Credit Union, P.O. Box 26000, Winston-Salem, NC 27103.

This E-Sign Act Consumer Consent Disclosure (“Disclosure”) applies to all communications for those products and services offered through Truliant Federal Credit Union.

When you use a product or service to which this Disclosure applies, you agree that Truliant Federal Credit Union (“We” or “The Credit Union”) may provide you with any communications in electronic format and that we may discontinue sending paper communications to you, unless and until you withdraw your consent as described below. Your consent to receive communications in electronic format includes, but is not limited to: 1) legal and regulatory disclosures and communications associated with the product or service you have selected, 2) notices or disclosures about a change in the terms of your account, and 3) any other document provided to you by the Credit Union in relation to your account opening. We may always, in our sole discretion, provide you with any communications in writing, even if you have chosen to receive it electronically.

Hardware and Software Requirements
In order to access and retain your Documents, you will need all of the following:

  • A valid email address;
  • An internet browser that supports 128 bit encryption;
  • A connection to the internet;
  • A current version of a program that reads and displays PDF documents such as Adobe Acrobat Reader, for viewing and retaining certain disclosures;

Your Consent to Receive Documents Electronically
By providing your valid email address, you are requesting and agreeing to receive your Documents electronically. If you do not wish to receive this information electronically, cancel by not proceeding with the Online Account Opening application or providing your email address. The Credit Union may update or delay any or all services referenced in this Agreement to provide cost effective service and security.

There will be no charge for your first request for a printed statement or other electronic record. However, you will be charged $2.00 per statement for any second or additional duplicate request for a printed statement.

How to Withdraw Consent
You may withdraw your consent to receive electronic documents for any of your accounts by calling the Credit Union toll free at 1.800.822.0382. No fee will be applied for withdrawing consent. We may treat your provision of an invalid email address or the subsequent malfunction of a previously valid address as a withdrawal of your consent to receive documents electronically. Any withdrawal of your consent to receive these documents electronically will be effective only after we have a reasonable period of time to process your withdrawal.

How to Update Your Records
It is your responsibility to provide us with true, accurate, and complete e-mail address, contact, and other information related to this Disclosure and your account(s), and to maintain and update promptly any changes in this information. You can update such information (such as your e-mail address) within online or mobile banking, by visiting your local branch, calling us toll free at 1.800.822.0382 or by writing us at: 3200 Truliant Way, Winston-Salem, NC 27103.