E-Sign Act Consumer Consent
E-SIGN Consent Agreement to use electronic records
Please review this document carefully and print a copy for your records. You can access an online copy at any time by navigating to our Agreements and Disclosures page, or you may be provided a paper copy in a non-electronic format by submitting a written request to Truliant Federal Credit Union, P.O. Box 26000, Winston-Salem, NC 27114-6000.
This E-SIGN Act Consumer Consent Disclosure (“Disclosure”) applies to all communications for those products and services offered through Truliant Federal Credit Union.
When you use a product or service to which this Disclosure applies, you agree that Truliant Federal Credit Union (“We” or “The Credit Union”) may provide you with any communications in electronic format and that we may discontinue sending paper communications to you, unless and until you withdraw your consent as described below. Your consent to receive communications in electronic format includes, but is not limited to:
- Legal and regulatory disclosures associated with any products or services you have selected
- Periodic statements and other communications associated with any products or service you have selected
- Notices or disclosures about a change in the terms of your account
- Any other document provided to you by the Credit Union in relation to your account opening
We may always, in our sole discretion, provide you with any communications in writing, even if you have chosen to receive it electronically.
Hardware and Software Requirements
In order to access and retain your Documents, you will need one or more of the following:
- A valid email address
- An internet browser that supports 128 bit encryption
- A connection to the internet
- A current version of a program that reads and displays PDF documents such as Adobe Acrobat Reader, for viewing and retaining certain disclosures
Your Consent to Receive Documents Electronically
You are requesting and agreeing to receive your Documents electronically by checking the box for ‘ELECTRONIC CONSENT’ and submitting your selection. If you do not wish to receive this information electronically, do not proceed with accepting and you will continue to receive paper documents. The Credit Union may update or delay any or all services referenced in this Agreement to provide cost effective service and security.
How to Withdraw Consent
You may withdraw your consent to receive electronic documents for any of your accounts by calling the Credit Union toll free at 800-822-0382 or by withdrawing your consent through Digital Statements & Documents in online or mobile banking. We may treat your provision of an invalid email address or the subsequent malfunction of a previously valid address as a withdrawal of your consent to receive documents electronically. Any withdrawal of your consent to receive these documents electronically will be effective only after we have a reasonable period of time to process your withdrawal.
How to Update Your Records
It is your responsibility to provide us with true, accurate, and complete email address, contact, and other information related to this Disclosure and your account(s), and to maintain and update promptly any changes in this information. You can update information (such as your email address) within online or mobile banking, by visiting your local branch, calling us toll free at 800-822-0382 or by writing us at: P.O. Box 26000, Winston-Salem, NC 27114-6000.
Our
Balance Backup coverage offers members emergency overdraft protection, allowing important items to clear and helping you avoid returned payment fees from payees.
Truliant will strive to pay the following types of transactions when you do not have funds available.
- Checks and other transactions made using your checking account number
- Automatic recurring drafts made using your debit card number
We also offer
Balance Backup+ for the following types of transactions when insufficient funds exist in your account:
- Debit card transactions
- ATM transactions
For complete details visit our
overdraft protection page.
We are proud to offer fewer fees at a lower cost compared to many other financial institutions. Below are our current fees for SafeSpend Banking:
General Charges |
Fee Type |
Fee Amount |
Monthly maintenance |
$5.00
Waived with any of the following:
1) Monthly Total Deposits ≥ $250, or
2) 23 or younger |
Official check, payable to third party |
$5.00/check |
Wire transfer (incoming) |
$10.00 (Domestic / International) |
Wire transfer (outgoing) |
$25.00 (Domestic) $35.00 (International) |
For a comprehensive listing of account-related fees, special service fees, and additional details,
log in to online or mobile banking to view our Deposit Account Agreement or Business Deposit Account Agreement.
Receive one free overdraft per calendar year by contacting us or visiting a branch. Normal fee of $28 per overdraft applies for all other overdrafts.
Enjoy a full suite of everyday benefits designed to protect your wallet, your time, and your peace of mind — all part of this powerful package.
Unexpected perks — A $90 per month value if purchased separately:
- Lifestyle Protection and Savings
- Cell phone protection coverage
- 24/7 roadside assistance
- Buyer protection and extended warranties
- Telehealth for your family
- Save on healthcare (prescription, vision and dental discounts)
- Travel and leisure discounts
- Shopping perks (receive cash back or use for purchases)
- Shell station fuel perks
- Security and Fraud Protection
- Credit and identity monitoring
- View details.
- Or call the Benefits Service Center at 866-298-3686, Mon – Fri, 8:30 a.m. – 5:00 p.m. ET for assistance with registration and activation.
Money Access and Everyday Banking Perks:
- Free standard Truliant checks
- Free official checks
- Free incoming wire transfers
- One-time overdraft fee waiver (per calendar year)
- Early Pay — Get your paycheck up to 2 days early
- Surcharge-free ATMs — Access to 80,000 ATMs worldwide that waive their fees for our members
- Free ATM withdrawals, even outside Truliant
Access to more than 80,000 surcharge-free ATMs. A surcharge-free ATM is one you can use without paying an extra fee charged by the ATM owner. Truliant partners with a nationwide network of ATMs that let you withdraw cash, check balances, and more—without those added fees.
Even if the ATM isn’t Truliant-branded, it can still be surcharge-free if it’s part of our network.
Use the
ATM locator to find the most convenient locations near you.
We are proud to offer fewer fees at a lower cost compared to many other financial institutions. Below are our current fees for Reserve Plus Banking:
General Charges |
Fee Type |
Fee Amount |
Monthly maintenance |
$25.00
Waived with any of the following:
1) Average Monthly Deposit Relationship ≥ $25,000, or
2) Average Monthly Truliant Financial Advisors Investment ≥ $50,000 |
Order checks |
Standard Truliant Checks are free |
Wire transfer (outgoing) |
$25.00 Domestic, $35.00 International (incoming wires are free) |
Overdraft Charges |
Fee Type |
Fee Amount |
Balance Backup* and Balance Backup+** overdraft protection |
$28.00/transaction (limit of six service charges per day) - 1 fee waiver per calendar year |
Deposit account overdraft protection transfer service charge |
$3.00 (limit once daily) |
Line of credit overdraft protection transfer service charge |
$3.00 (limit once daily) |
*Balance Backup service charge occurs anytime we cover overdrafts caused by check, recurring transaction, or other transaction made using checking account or debit card number.
**Balance Backup
+ service charge occurs anytime we cover overdrafts caused by debit card or ATM transactions.
For a comprehensive listing of account-related fees, special service fees, and additional details,
log in to online or mobile banking to view our Deposit Account Agreement or Business Deposit Account Agreement.
Acceptable forms of identification:
- Driver’s license (state or U.S. territory issued)
- Driver’s license learner permit (state or U.S. territory issued)
- ID card (state or U.S. territory issued)
- Passport (U.S. or foreign government-issued)
- Armed Forces ID (U.S. government-issued)
- Permanent resident card (U.S. government-issued)
- Employment authorization card (U.S. government-issued)
- VISA (U.S. government-issued)
- Matricula Consular ID (Mexican consulate issued)
All identification must be valid, have a full-face photo, and not be expired.
Additional documents may be requested to verify identity and residency.
Enjoy a full suite of everyday benefits designed to protect your wallet, your time, and your peace of mind — all part of this powerful package.
Unexpected perks — A $90 per month value if purchased separately:
- Lifestyle Protection and Savings
- Cell phone protection coverage
- 24/7 roadside assistance
- Buyer protection and extended warranties
- Telehealth for your family
- Save on healthcare (prescription, vision and dental discounts)
- Travel and leisure discounts
- Shopping perks (receive cash back or use for purchases)
- Shell station fuel perks
- Security and Fraud Protection
- Credit and identity monitoring
- View details.
- Or call the Benefits Service Center at 866-298-3686, Mon – Fri, 8:30 a.m. – 5:00 p.m. ET for assistance with registration and activation.
Money Access and Everyday Banking Perks:
- One-time overdraft fee waiver (per calendar year)
- Early Pay — Get your paycheck up to 2 days early
- Low-cost standard Truliant checks — Only $10 per order
- Surcharge-free ATMs — Access to 80,000 ATMs worldwide that waive their fees for our members
- Free ATM withdrawals, even outside Truliant
Non-Sufficient Funds occur when there isn’t enough money in your account to complete a payment. If this happens, we’ll simply reject the payment — and we won’t charge you a fee.
Truliant's Early Pay program lets you access your money up to two days before your payday on Automated Clearing House (ACH) direct deposits. You don't need to sign up or opt-in: Early Pay is a free and automatic service we provide to our members.
See more details here.
We are proud to offer fewer fees at a lower cost compared to many other financial institutions. Below are our current fees for Essentials Plus Banking:
General Charges |
Fee Type |
Fee Amount |
Monthly maintenance |
$7.50
Waived with any of the following:
1) Monthly Direct Deposit ≥ $500, or
2) Average Monthly Checking Balance ≥ $1,500, or
3) Average Monthly Deposit Relationship ≥ $5,000 |
Order checks |
Standard Truliant Checks = $10.00 |
Official check, payable to third party |
$5.00/check |
Wire transfer (incoming) |
$10.00 Domestic or International |
Wire transfer (outgoing) |
$25.00 Domestic, $35.00 International |
Overdraft Charges |
Fee Type |
Fee Amount |
Balance Backup* and Balance Backup+** overdraft protection |
$28.00/transaction (limit of six service charges per day) - 1 fee waiver per calendar year |
Deposit account overdraft protection transfer service charge |
$3.00 (limit once daily) |
Line of credit overdraft protection transfer service charge |
$3.00 (limit once daily) |
*Balance Backup service charge occurs anytime we cover overdrafts caused by check, recurring transaction, or other transaction made using checking account or debit card number.
**Balance Backup
+ service charge occurs anytime we cover overdrafts caused by debit card or ATM transactions.
For a comprehensive listing of account-related fees, special service fees, and additional details,
log in to online or mobile banking to view our Deposit Account Agreement or Business Deposit Account Agreement.
Chat with us.