We're here to help.
Whether you prefer to connect online, by phone or in person, we're here to help you get the support you need.
If sensitive details or account-related questions need to be shared, please contact us at 800-822-0382 or access online banking and send a secure email message under 'Contact Us' (not available within the Truliant app).
Contact us in a way that works for you.
Call us
- Member Services: For general inquiries, account information or help with your accounts, call us at 800-822-0382.
- Loan Pay Off: Call 833-696-0157 for details on paying off your loan.
- International: 001-336-659-1955
- Hours:
- Mon-Thu: 8:00 a.m. - 5:30 p.m. ET
- Fri: 8:00 a.m. - 6:00 p.m. ET
- Sat: 9:00 a.m. - noon ET
Send us an email
If you have a question or need assistance but don’t have time for a call, email us by completing our contact form. A member of our team will respond promptly.
When completing the form do not include sensitive information such as account numbers and passwords as this email is not a completely secure channel.
When completing the form do not include sensitive information such as account numbers and passwords as this email is not a completely secure channel.
Hours
Call Center:
- Mon-Thu: 8:00 a.m. - 5:30 p.m. ET
- Fri: 8:00 a.m. - 6:00 p.m. ET
- Sat: 9:00 a.m. - noon ET
- Mon-Thu: 9:00 a.m. - 5:00 p.m. ET
- Fri: 9:00 a.m. - 6:00 p.m. ET
- Sat: 9:00 a.m. - noon ET (see here for which branches are open Saturdays)
- Check here for a list of holidays that we will be closed.
Report fraud or dispute a charge
Debit Card: To dispute a debit card transaction, please call us 24/7 at 866-673-6581.
Credit Card: To dispute credit card transaction or report fraud please notify us by phone or by submitting a form in Online Banking.
ATM and ACH: To dispute an ATM or ACH transaction, please call 800-822-0382 during normal business hours.
Credit Card: To dispute credit card transaction or report fraud please notify us by phone or by submitting a form in Online Banking.
- Submit your claim via Online Banking’s portal titled 'Credit Card'. Once within Credit Card, select the transaction you would like to dispute and select 'Dispute This Charge' within the transaction details.
- Contact a representative at 888-829-6434 M-F 8 a.m. - 5 p.m. ET (outside of business hours call 833-541-0777).
- Send your request in writing via fax to 800-253-1220.
ATM and ACH: To dispute an ATM or ACH transaction, please call 800-822-0382 during normal business hours.
- Mon-Thu: 8:00 a.m. - 5:30 p.m. ET
- Fri: 8:00 a.m. - 6:00 p.m. ET
- Sat: 9:00 a.m. - noon ET
Schedule an appointment
Plan ahead and set a time that works for you.
Need dedicated support or a deeper conversation about your finances? Schedule an appointment with one of our specialists at a time that’s convenient for you.
Need dedicated support or a deeper conversation about your finances? Schedule an appointment with one of our specialists at a time that’s convenient for you.
Visit a branch
Get in-person support from our friendly team during regular branch hours.
Stop by any of our locations for personalized service. Whether you need help with your accounts, have questions about loans, or want financial advice, we’re here for you. Use our Branch Locator to find the branch closest to you.
Stop by any of our locations for personalized service. Whether you need help with your accounts, have questions about loans, or want financial advice, we’re here for you. Use our Branch Locator to find the branch closest to you.
Contact Legal Department
To contact the Truliant Legal Department:
Truliant Federal Credit Union
*ATTN: Legal Department*
3200 Truliant Way
Winston-Salem, NC 27103
Email: [email protected]
Truliant Federal Credit Union
*ATTN: Legal Department*
3200 Truliant Way
Winston-Salem, NC 27103
Email: [email protected]