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Updates regarding account statements and tax documents. Learn more.

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Knowledge Base

Dispute a Charge and Large Purchase Notifications

Do I Have To Notify You When Making a Large Purchase or Transaction?

You don’t have to add purchase notifications to your Truliant card but adding them is a good idea. If you don’t, our fraud prevention team may flag the purchase as potential fraud and prevent the transaction from going through. You can add this purchase note by contacting us at 800.822.0382.

How Do I Dispute a Charge?

Please visit our dispute a charge page to learn how to dispute a charge:
For Debit Cards call 866.673.6581 anytime 24/7.
For ACH or ATM call 800.822.0382 during normal business hours.
For Credit Cards call 888.829.6434 during normal business hours.