Knowledge Base
Debit Card Fraud? Truliant has Answers
How Long Will My Debit Card Stay Active After I Report a Fraud?
Once fraud has been reported for the card we will deactivate/block it immediately and you will no longer be able to use it. We realize that this situation is an inconvenience to you but we need to block the card to prevent further fraudulent attempts.
To order a new card, please contact a member service representative by calling 800-822-0382, or visiting one of our branch locations
How Long Will It Take for the Money To Be Replaced in My Account After a Fraudulent Debit Card Transaction?
We make every effort to address reported disputes within 48-72 hours of receipt; however, it could take up to 10 days depending on the situation.