Skip Navigation

Knowledge Base

Is Your Debit Card Malfunctioning?

How Do I Fix Chip Malfunctioning on My Debit Card?

Gently clean the chip with 99% or 91% alcohol. If the card remains unreadable, contact your local branch for a replacement.

What Is the EMV Chip Card?

EMV chips are the small, square computer chips that appear on debit, credit and prepaid cards to help safeguard them against fraud. EMV Cards are more secure than “swiping” the magnetic strip and can be used by inserting or tapping near a payment terminal.