Knowledge Base
Why is Your Debit Card being Denied by Merchants
My Card Is Being Denied at the Merchant, What Do I Do?
There are several reasons that a card could be denied. For security reasons, the specifics of your situation must be dealt with in confidence. During business hours, please call a member service representative at 800-822-0382 or visit a branch location to go over your transaction history.
Why Are My Debit Transactions Being Denied So Often?
There are several reasons that a card could be denied. For security reasons, the specifics of your situation must be dealt with in confidence.
Why Did My Debit Card Stop Working?
Even if you have money in your account, your debit card can be declined for a number of reasons. The bank could have blocked the card for fraud prevention, the store may not accept your card type, the card could be damaged or have expired or you may have entered the wrong PIN.