Knowledge Base

Why Did I Receive a Call From the Fraud Prevention Center and Why Was My Card Compromised?

Our Truliant VISA® credit cards are monitored 24/7 for fraud detection.
You may be contacted by our Voice Response Unit (VRU) or a live representative between 8 a.m. - 9 p.m. to verify that your transactions are valid. If you are unavailable, a message will be left for you to call 800-238-8604. If we do not hear from you, we may block your card at our discretion to protect you against any potential fraud. This block is a proactive effort to prevent unauthorized card use. If you experience a block or a decline, immediately call 800-822-0382 for assistance.

When a merchant or merchant’s processor is impacted by a card compromise, a wide array of financial institutions are typically also affected. Truliant chooses to let you know (ahead of time) that your card may have been compromised.

There are many avenues that the card number may have been accessed that is out of your control as well as ours, such as using the card online, in stores, at an ATM or more. The best thing you can do is be aware of your account and keep track of your transaction history. If you see something abnormal, please contact us. The magnetic stripe on the back of the card includes information such as the account number and the expiration date. There is computer hardware and software available that can capture this information which can be used for fraudulent purposes. Hackers use this technology to breach merchant’s databases and steal this information to make a clone (duplicate) of your card.