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Knowledge Base

Online Loan Payments

Why Didn’t My Balance and Amount Due Change After I Made a Payment Using the Online Loan Payment Service?

You may have to log out and log back in to see the change. Check that you submitted payment Monday-Saturday before 6:30pm EST, excluding federal holidays.
There is no fee if you are using the registered site. If using the Guest site, a fee of $7.00 applies per payment.
You have complete control to change the payment method you would like to use at any time.
Credit cards are not accepted as a payment method. You can use a checking or savings account from another financial institution, and a debit card if paying as a Guest.
Call a Member Contact Representative at 800.822.0382 for assistance.

Can the Payment Method for Online Loan Payment Service Be Changed at Any Time?

Yes, you have complete control to change the payment method you would like to use at any time.