Updating your email address:

We regularly ask members to update their email address. Members can either call 800.822.0382 or use Online Banking or the Tru2Go^® Mobile App:

      Online Banking:

• Login and click “My Settings” at the top right of the main accounts page. This will bring up your personal information
• Under “Primary Email,” make sure we have your latest email. If it is correct, there is nothing else you need to do and can exit online banking
• To change or update your email, enter the new email in the Primary Email field and enter your mobile app password for security purposes
• Click “Save”

      Tru2Go^® Mobile App:

• Login to the Tru2Go^® mobile app and select “More” from the bottom right menu
• Tap the gear icon at the top right of the screen
• Tap “My Settings”
• Under “Primary Email,” make sure we have your latest email. If it is correct, there is nothing else you need to do.
• To update your email, enter the new email in the Primary Email field and enter your mobile app password for security purposes
• Click “Save"

 

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Updating other contact information:

1. Physical Address: Login to Online Banking or the Tru2Go^® Mobile App. Choose "Settings" and adjust as needed
2. Telephone Number: To update your telephone number, please call 800.822.0382
3. By Mail: Complete (including your signature) our Personal Account Change Form and mail to: Truliant Federal Credit Union,  P.O Box 26000, Winston-Salem, NC 27103. You may also drop the completed form off at any of our branches during normal business hours
4. Contact Us at 800.822.0382 or visit any of our branches (please bring a valid photo ID)

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Retrieving my login credentials

Call 800.822.0382 to retrieve your Online Banking or Tru2Go^® log in credentials. If you have a valid email address on file, you can also choose the “Forgot Login” feature.