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Knowledge Base



As of September 29, 2023, Popmoney (our person to person payment service),
will no longer be available.

What you need to know

  • We recommend canceling or rescheduling payments that are scheduled for delivery on or after September 29th, as no recurring or future-dated payments will be processed after September 28th.
  • If you are the recipient of any pending Popmoney payments, please accept or cancel the payments by September 28th. Cancelling the payment will result in the funds being returned to the sender.
  • While you will no longer have access to Popmoney, you may review your Popmoney transactional activity on your eStatements or Account History within online banking and the Tru2Go® app.
  • As a reminder, recipients who are registered Popmoney users will receive payment automatically. If the recipient is not a registered Popmoney user, they will get notification through email or text messages with instructions on how to accept the payment. If the payment is not accepted after 10 days, funds will be returned to the Sender.
  • To transfer between your Truliant accounts and accounts at another financial institution after Popmoney is discontinued, access online banking or the Tru2Go app and select “Make an External Transfer” under the Move Money tab.

Alternative Personal Payment Option

There are several personal payment options available, like Zelle, PayPal and Venmo. While Truliant does not endorse any specific platform, personal payment technology has come a long way since we launched Popmoney as a secure payment solution in online and mobile banking. We find that many of our members already use outside options that they trust. Please follow the same security precautions with these services as you would with any payment system.

If additional assistance is needed, contact the e-services team at 800.822.0382 extension 36773.