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Knowledge Base

Do You Need to Verify a Transfer?

How Long Does It Take To Verify a Deposit?

Deposit times vary depending on when and how you make them. Review our Funds Availability Policy to determine when you can withdraw funds.

Can I Cancel a Money Transfer That Is Currently in Progress?

You can place a stop payment on a check ($25 fee) through the following channels:

  • Online Banking or Tru2Go® mobile app
  • At a branch
  • Call us at 800.822.0382

Cancelling an electronic money transfer is possible but it depends on the status of the transaction.
Call us at 800.822.0382 to find out if a particular money transfer can be stopped.