Updating Your Bank by Phone PIN to 6-Digits

What’s changing and who's affected?

Effective March 4, 2026, all members will now need a 6-digit PIN to authenticate when using our Bank by Phone or automated phone system. If your current PIN is fewer than 6 digits, you will be prompted to update it the next time you call us. 

If you already have a 6-digit PIN, it is valid and doesn't need to be updated. 

Why is it changing?

To improve security and provide stronger protection against unauthorized access.

Important to know

• This PIN is only used for phone verification
• It is not your debit or ATM PIN
• This change does not affect your debit card, ATM access, or purchases

Requirements for the new 6-digit PIN

• The PIN must be exactly 6-digits
• The PIN cannot be sequential numbers (ex: 123456 or 654321)
• The PIN cannot be repeating digits (ex: 111111)
• The digits in the PIN must add up to at least 10 (ex: 143279 = 26)
• The PIN cannot match number sequences taken directly from your personal information:
  • Social Security Number or Federal ID
  • Birth date
  • Phone number
  • Zip code
  • Address