Frequently Asked Questions About Your New Truliant Credit Card

Good news! All of the same benefits you love from your credit card will stay the same. Unredeemed points will not appear in the first cardholder statement; however, they will be reflected correctly in your May statement.  There will be no loss of points and no interruption in rewards being earned.

Please make note that you will see a statement message in February directing you to redeem your points, but you do not have to do so.  They will carry over to the new card.

Continue to access and redeem your rewards points through April 8, 2026, through your online banking.

Please note that you will not be able to view your credit card rewards through online banking from April 9 to May 1, 2026, due to system maintenance.

Beginning May 1, a one-time registration will be required when you access the rewards site. You will continue to access rewards through Online Banking by clicking 'Credit Card', selecting your card from the Account Summary page, and then selecting 'Rewards.'

Yes, you can continue accessing your credit card information in online banking through 11:59 p.m. ET April 8, 2026.  However, during the timeframe of April 9-April 14, there will be no access to see balances/transactions, rewards, make a payment or recurring transactions due to system maintenance.  

Digital Banking access to credit card features will occur in phases as we complete the final conversion steps to ensure credit card information is accurate and fully aligned in digital banking.

• April 15 - You can view credit card balance and available credit, view transaction history, and make a payment from a Truliant account. 
• April 17 -  You will be able to register your card in digital banking and access additional features: enroll in eStatements, lock and unlock your card, and set up alerts. 
  • Please note, you will need to re-register your new card in online banking by accepting terms and conditions, then entering and verifying the card number.
• May 1 -  You will be able to access your rewards points again.

Yes, members can add their cards to the following Digital Wallets:

• Google
• Apple
• Samsung

Members can report their card as lost or stolen in the credit card portal. Selecting the Lost or Stolen on the right-hand menu will guide members through the process to block their card, review transactions, and order a new card by answering a few questions. 

Members can lock and unlock their card in the credit card portal from the main page.

Data can be exported from the card account screen to Quicken or Quickbooks.

Members can choose to either block particular purchases, receive notifications, or set spending limits via the credit card portal by selecting the Notification settings in the right-hand menu.

Members can choose to either block particular purchases, receive notifications, or set spending limits via the credit card portal by selecting the Notification settings in the right-hand menu. 

If the cards are on the same statement, registering the primary card will show all cards on that account. If the cards receive different statements, after registering one card, select “Services” in the upper right corner, and the other card can be added to the credit card portal.

You will need to re-enroll in eStatements. You can do this beginning April 17. Once you have logged into the credit card portal, eStatement enrollment and viewing is an option on the right-hand menu under the Statement selection.

Please note if you have rewards, your points calculations will appear incorrect on your April statement, but will be corrected on your May statement.  You will not lose any rewards points even if they do not appear correctly on your statement. 

Members will see the prior 12 months of transactions. If the member needs a prior statement, they will need to reach out to the Contact Center or a branch for a copy.

No, there will be no interruption in receiving your statement. Statement cycles will also remain the same. 

Please note that if you have rewards, your points calculations will not appear on your April statement, but will be corrected on your May statement. 

Continue to make your payments online, by phone or in the branch as normal through April 9. You will not have access to make payments online, by phone or in the branch between April 9 and April 14. Beginning April 15, you will use the new mailing address: PO Box 740002 Atlanta, GA 30374-0002, if paying by mail. 

If you have established recurring payments through your bank or credit union, using Bill Pay or a similar service, the following information will need to be updated to ensure your payment is received and credited to your account:

• The mailing address needs to be updated to PO Box 740002 Atlanta, GA 30374-0002
• The account number needs to be updated to the new card number once you receive it in the mail

Late fees will not be assessed through June 21, 2026.

Members will need to re-enroll in autopay beginning April 13. If members are paying from a Truliant account, payment can be setup as a recurring scheduled transaction. If members are paying from a different financial institution, autopay can be set up in the credit card portal beginning April 15 via the right-hand menu by selecting 'Payments.'

• The address the payments are being made to will need to be updated to: PO Box 740002 Atlanta, GA 30374-0002
• The card number will need to be updated since members will have a new card number

The previous card provider will forward the payments via FedEx once a week to the new card provider for up to 60 days to the following address:

PO Box 740002

Atlanta, GA 30374-0002

The payment will no longer be forwarded to the new card provider and will be returned back to the cardholder.

If you have questions regarding your new card, feel free to reach out to us at 800-822-0382 and select option 7 from the menu.