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Online and Mobile Security

Stay secure with up-to-date equipment and technology.
Online and Mobile Security

Truliant is here to help you keep your information and funds safe when online.

  • Protect your computer and mobile devices
  • Keep your identity safe with these tips
  • Identitfy and avoid potential fraud
  • Learn what to do if your identity is stolen

Stay secure with up-to-date devices and technology.

Older devices typically use unsupported web browsers that have security risks. These particular browsers might not be able to access websites that use HTTPS (indicating a secure website session). To ensure your information remains safe and secure, keep your devices and browsers updated.

The Tru2Go App and Digital Banking support the following devices, browsers, or operating systems:
  • Mobile:
    • Android 8.0 Nougat and higher
    • iOS 12 and higher
  • Desktop:
    • The latest versions of Microsoft Edge, Google Chrome, Safari, and Mozilla Firefox

How to Protect Your Computer and Mobile Device

How to Protect Your Computer

  • Use virus, anti-malware and anti-spyware protection

  • Keep your security software up-to-date

  • Password protect your desktop

  • Make sure your firewall is enabled at all times

  • Restrict your child’s activity and web-surfing

  • Never allow access into your PC by someone directing you to a website and asking you to download software

How to Protect Your Mobile Device
  • Only download apps from trusted sources. Primary app services such iTunes, Google Play, Amazon Appstore use strict security standards to reduce the risk of malware in the apps they offer. Third party sites may not use the same scrutiny in approving apps. Downloading apps from third party services may expose your mobile device to malware which could be used to capture your mobile banking credentials.

  • Look at anti-virus options for your mobile device. Go to major anti-virus providers to see if they have a mobile offering. This can help identify malware that may already be on your device and help prevent malware from being installed

  • Please be aware that unlocking or hacking your mobile device could increase your exposure to malware. If you do chose to use an unlocked or hacked device, please follow the same advice about only downloading apps from trusted sources.

  • Please do not provide your login credentials to anyone who asks. Lenders and other institutions do not need to log into your account for any purpose. 

How to Keep Your Identity Safe

  • Never save your passwords in form filler programs, inside of browsers or on your computer

  • Strong passwords are key in securing account information. Never use passwords that are easy to guess such as birthdays, pet names, etc.

  • Utilize VISA®​ Secure Checkout when shopping online

  • Monitor your account transactions regularly

  • Shred unwanted documents that may contain sensitive information

  • Don't provide your login credentials to anyone. Lenders and other institutions don't need to log into your account

Contact Truliant immediately at 800.822.0382 for further assistance with blocking cards or obtaining new account numbers if information was inadvertently provided to an unknown source.

How to Avoid Fraud

  • Don’t open emails sent from sources that you are not familiar with. 

  • Avoid advertisements requesting credit card information or social security numbers

  • Download images and free music can be potentially malicious

  • Not all work-from-home positions are real. Be wary of any positions which require you to process mail or make financial transactions within the job description.​

  • Contact us at 800.822.0382 to verify phone numbers you received in an email, text or voicemail claiming to be from Truliant that are not listed on our website

  • Avoid responding to one time access codes that you did not request