At Truliant, we strive to keep your accounts safe. You can help with these tips on adding travel notifications before using your debit and credit cards while you're traveling along with suspicious activity alerts, which notify you if we've found any potentially fraudulent activity.
Before you travel, let Truliant know the dates and destinations, so you won't be inconvenienced by your card not working.
Provide us with your most current contact information, including your cell phone number and email address, so that we can easily reach you if potential fraud were to occur on your card.
Call us or log in to Digital Banking and choose "Additional Services" and submit a Travel Notification if you will be traveling out of state, internationally or outside of your normal usage area to ensure your transactions will be processed during your travel.
Contact us immediately if you believe your Visa credit or debit card, ATM card or PIN has been lost, stolen or compromised.
Regularly review your statement(s) or online banking account for unauthorized transactions and contact us immediately if you discover fraudulent activity.
When you’re striving to reach your goals, Truliant can help you achieve them as your financial partner. Truliant is committed to keeping you and your accounts safe, and to providing products and services that strengthen your finances and improve your lives.
Catch fraud as it happens by monitoring your account for fraud with Suspicious Activity Alerts1 from Truliant.
These alerts allow you to receive quick text alerts to your mobile phone on suspicious credit or debit card account activity. Text alerts provide instructions for contacting us to confirm and verify suspected fraud and allow you to block your card.
Ready to Opt-In for Suspicious Activity Text Alerts?
Opting in for suspicious card activity mobile text alerts with Truliant is easy. Here's how to receive these alerts:
Sign in to Digital Banking. If you do not currently use Digital Banking, you may also create an account.
Select the Additional Services tab. Under Forms, select Suspicious Card Activity Text Alerts.
Enter the Mobile Phone number that will receive text alerts. Select the Add Suspicious Activity Alerts icon to verify, and agree to Conditions by selecting the square icon.
You will receive a confirmation email indicating that your form has been submitted. If you receive a Suspicious Activity Text and suspect that a transaction may be fraudulent from the transaction information in the text message, reply with NO and contact our Member Contact Center immediately at 800.822.0382.
Opt-out by texting STOP in reply to a Text Alert or by visiting the Suspicious Card Activity Text Alerts form in Digital Banking.
When you’re striving to reach your goals, Truliant can help you achieve them as your financial partner. Truliant is committed to providing the products and services members need to strengthen their finances and improve their lives.
(1) Predetermined criteria select suspicious activity. Your mobile carrier’s text messaging and web access charges may apply for text message alerts. These alerts do not replace regular personal monitoring of your accounts.