Truliant EFT Card Services Earns National Recognition From Visa
Release date: 9/29/2014
WINSTON-SALEM, N.C. (Sept. 29, 2014) – Truliant Federal Credit Union’s Electronic Funds Transfer (EFT) Department recently received national recognition with a Visa® Global Service Quality Award for outstanding performance.
The award celebrates achievement for above average service among Consumer and Small Business Debit Issuers. Truliant’s recognition was earned in last year’s Highest Domestic Authorization Approval Rate category of domestic card operations. It was given to the group for being able to control risk while approving a high percentage of domestic transactions at merchants.
Truliant was one of a small group in North Carolina recognized with Visa honors. The award recognizes a broad base of knowledge and expertise on the part of winners. "We’re proud to be distinguished by Visa with this award," said Allen Lane, fraud prevention manager. "Winning in this category shows that Truliant places a high emphasis on mitigating fraud, but doesn’t inconvenience its members by overly restricting where they're able to use debit cards and additionally keeps fraud losses very low."
In order to win the award Truliant had to perform at or above Visa system performance averages and meet or exceed minimum transaction count thresholds.
Shown here are Ed Harrell, left, an account executive with Visa and Truliant’s Rik Kielbasa, senior vice president of member experience, with the Visa award for the 2013 Highest Domestic Authorization Approval Rate in domestic card operations.