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Department Leaders Earn Promotions at Truliant

Department Leaders Earn Promotions at Truliant

Release date: 10/16/2014

WINSTON-SALEM, N.C. (Oct. 16, 2014) – Truliant Federal Credit Union has named three department leaders to the organizational role of director for exceptional contributions in their respective areas of operational expertise.

Truliant recently promoted April Brendle, Kenneth Bright and Precious McCloud to the organizational role of director with additional departmental oversight responsibilities. The organizational role differs from the all-volunteer Board director role.

Throughout their careers at Truliant, the newly named directors have shown a devotion to continuous improvement in their fields of expertise. Each has guided and developed behaviors among throughout the credit union that create consistent noteworthy impacts in the lives of member-owners.

"I want to recognize April, Kenneth and Precious for their valuable service to Truliant's member-owners," said Marc Schaefer, president and CEO of Truliant. "Each exemplifies a focus on putting member-owners and their staff at the forefront with the leadership they’ve shown. They’ve been successful at building and preparing teams, and creating an environment that truly does make a difference in the lives of members-owners."

Brendle was named Director of Credit Administration. She began at Truliant in 1997 as a Member Service Representative and quickly progressed through several roles before becoming Manager of Credit Administration in March 2011. As director, she will continue providing oversight in consumer lending and additionally be responsible for the post-closing loan review team at Truliant.

She has been instrumental in implementing several new products, projects and processes that help members achieve their plans and dreams for the future, including Truliant's upgraded Skip-A-Pay program and lending initiatives like DocuSign electronic signature authentication.

Bright was named Director of Training and Organizational Development. A training veteran with nearly two decades experience, Bright joined Truliant in April 2012 as manager of Training and Organizational Development. He holds a Bachelor of Arts degree from the University of South Carolina.

His professional accomplishments include numerous certifications including Master Trainer in all of Development Dimensions International's (DDI) training modules and Master Trainer in the DDI Targeted Selection behavioral-based interviewing system, among others. Since joining Truliant, he successfully directed its Vital Basics training program, a credit union-wide training program instills virtues aimed at developing a capable and willing staff that recognizes opportunities to meet member-owner needs and improve financial lives.

McCloud was named Director of Member Experience, Member Contact Center. She joined Truliant in October 2013 with over a decade of multi-national contact center experience. As an experienced call center leader she has been able to draw on her skills and insights to quickly adapt to Truliant's fast paced call center environment. McCloud has created efficiencies that help strengthen the position of Truliants member-owners.

McCloud has earned a reputation as a leader who nurtures and builds the talents of those around her. Her education includes an undergraduate degree from Appalachian State and a Master of Business Administration from High Point University.

Additionally, McCloud is a noted writer, actress, dancer and singer, with an extensive theatrical background. She was most recently featured in Four Queens No Trump during the National Black Theater Festival.