WINSTON-SALEM, N.C. (October 21, 2020) – Truliant Federal Credit Union announced today it will expand its partnership with Diebold Nixdorf by implementing DN All Connect Services throughout its ATM network. This comprehensive service will increase branch and ATM channel efficiency, offer enhanced digital integration, and provide members with modern and convenient self-service banking options.
Expanded partnership enhances ATM functionality and delivers an innovative self-service experience for members.
Truliant is always seeking new ways to innovate – and a critical part of this takes place at the ATM. Truliant has collaborated with Diebold Nixdorf, a trusted partner for more than 20 years, to build a world-class member experience by increasing ATM accessibility and providing the highest level of security for the ATM channel and Truliant members. The agreement comes at a time when members are demanding new services from the ATM experience, and financial institutions seek to broaden the value of their networks while maximizing user satisfaction. Diebold Nixdorf’s DN AllConnect Services provide a centralized, all-inclusive solution to this growing need.
Rik Kielbasa, chief digital officer at Truliant, said: “Our expanded partnership with Diebold Nixdorf will help us anticipate future market needs and develop even stronger connections with our members. User expectations around ATM services are constantly evolving, and enhanced functionality allows us to exceed these expectations and increase service levels. Implementing DN Allconnect Managed Services offers opportunities to continuously optimize the member experience so we never miss a moment with them.”
Octavio Marquez, senior vice president and managing director, banking, at Diebold Nixdorf, said: “Through this enhanced services agreement, we can provide additional support to Truliant’s operations, minimize disruption and make end-to-end optimization of their systems and software more efficient and profitable. Together, we’re on a mission to amplify Truliant’s membership through a truly consumer-centric, highly-available ATM experience.”
About Diebold Nixdorf
Diebold Nixdorf, Incorporated (NYSE: DBD) is a world leader in enabling connected commerce. They automate, digitize and transform the way people bank and shop. As a partner to the majority of the world’s top 100 financial institutions and top 25 global retailers, their integrated solutions connect digital and physical channels conveniently, securely and efficiently for millions of consumers each day. The company has a presence in more than 100 countries with approximately 22,000 employees worldwide. Visit www.DieboldNixdorf.com for more information.
About Truliant Federal Credit Union
Truliant is a mission-driven, not-for-profit financial institution that promises to always have its member-owners’ best interest at heart. It improves lives by providing financial guidance and affordable financial services. Truliant was chartered in 1952 and now serves 261,000+ members. Truliant has more than 30 Member Financial Centers in North Carolina, South Carolina and Virginia.
FOR MORE INFORMATION
Contact: Heath Combs
(o) 336.293.2054 (c) 336.442.5736