WINSTON-SALEM, NC (May 28, 2020) – Truliant Federal Credit Union announced beginning Saturday, May 30, it will restore access to several priority areas of daily branch operations while taking steps to ensure the safety of members and employees.
As an essential business, the credit union has continued to operate and deployed a number of temporary measures to limit contact and ensure member service. Following the revision of state and local directives, Truliant is expanding offerings by opening all night depositories, implementing processes – including express lanes – to improve drive thru wait times, and is opening select locations for drive thru service on Saturdays.
Beginning Saturday, May 30, the following locations will offer drive thru service on Saturday’s from 9 a.m. to 12 noon: Hanes Mall Boulevard and North Point Boulevard in Winston-Salem; Burlington; East Dixie Drive in Asheboro; High Point; South Elm Eugene Street in Greensboro; Huntersville; Tyvola Road and University location in Charlotte; Shelby, N.C. and its Radford, Va. location. Lobbies will be closed entirely on Saturdays.
Truliant lobbies will continue operating by appointment only during normal business hours Monday thru Friday. In accordance with government recommendations for safety, Truliant will require face coverings to be worn by employees and members. Teller transactions will continue to be available in drive-thru lanes.
All Night Depositories will be unlocked to allow members to drop transactions in them without a key. Truliant is offering deposit and loan payment services through night drops. The contents will be verified and posted by the close of business Monday thru Friday. Truliant will also increase its daily capacity for members to make appointments and enter the branch.
“We’re taking proactive steps to help us plan for what’s ahead. There are several practical applications we can implement to increase convenience for our member-owners while ensuring a safe workspace for our employees,” said Chris Murray, Senior Vice President of Member Service and Operations.
Truliant will continue to enforce social distancing safety. It has created more distance in branches; put clear shield partitions at stations where members and employees interact; and put stringent cleaning protocols in place. Truliant has redeployed branch staff to assist members by phone to continue to provide consistent service levels. The credit union has programs in place to help for members who are experiencing financial distress and it continues to encourage the use of online banking and its mobile app for basic transactions. For more information, visit truliant.org/healthupdates.