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Dailey Named Manager At Truliant's Victory Location

Dailey Named Manager At Truliant's Victory Location

Release date: 6/12/2014

WINSTON-SALEM, N.C. (June 12, 2014) – Truliant Federal Credit Union has promoted Kristin Dailey to Member Financial Center Manager at its Victory location here.

As manager, Dailey will lead member outreach and ensure service consistent with Truliant's goal of improving member lives. She will be responsible for growing membership, establishing business partner relationships, branch financial oversight and developing vital skillsets among staff that helps members accomplish financial goals, among other duties.

She began as a part-time service representative at Truliant's High Point location in 2006, consistently exceeding goals, before moving to Truliant's contact center as a lending agent in 2009. She joined a Truliant team in 2010 that provides guidance to call center agents and supports social media strategy. Dailey later led a team of deposit agents and transitioned to managing a Truliant lending team in 2012. She became a contact center manager in 2013 and has consistently been a champion of developing effective service and sales behaviors. Additionally, Dailey has been noted for community involvement efforts to promote Truliant.

"Kristin quickly became recognized as a trusted leader as she proactively created best practice tips and scripts to help staff with day-to-day operations to best assist our member-owners," Rik Kielbasa, senior vice president member experience.

He added: "During her time in Truliant's network of financial centers, she exceeded her goals, took on operational tasks and built a strong rapport with a large member base."

Dailey said it is rewarding to work for an employer that cares about its members, community and well-being of its employees.

"The structure of a credit union, being a not-for-profit organization, allows me to be a part of a company that gives back to its members first. It is rewarding to wake up each day knowing we make a significant impact on our member’s lives," Dailey said.

"Helping others grow within our organization, cultivating passion for our mission, striving to lead by example and doing my best to be a dedicated coach are what I've enjoyed most about my career at Truliant," she added.

Dailey attends the University of North Carolina at Greensboro where she is completing a degree in business administration.