Murray Named Vice President of Member Financial Centers
Release date: 4/5/2016
Winston-Salem, N.C. (April 5, 2016) Truliant Federal Credit Union has promoted Chris Murray to the new role of vice president of Member Financial Centers.
In this role, Murray is responsible for leading Truliant’s growing network of more than 30 Member Financial Centers (MFCs). He assumed the new role effective March 14 and reports to Rik Kielbasa, Senior Vice President of Member Experience.
“Chris has proven his ability to lead others in executing behaviors that enable our staff to improve our member-owners’ lives,” Kielbasa said. “His leadership has earned him this opportunity. Chris inspires others to achieve high performance, models the Truliant mission, and continually develops talent within the organization.”
Murray joined Truliant in 2009 as manager of the High Point Member Financial Center. Among his accomplishments there, Murray created the No-Cost Credit Review tool that is used by staff when providing lending guidance to member-owners. Due to the tool’s success in High Point, he was asked to help deploy the No-Cost Credit Review tool throughout the entire Credit Union.
“As an ardent believer and practitioner of coaching, Murray was part of the initial team tasked with developing Truliant’s Vital Basics coaching model. Vital Basics is a credit union wide training program that teaches behaviors that help educate and empower our staff’s ability for serving member needs.”
As manager in High Point, Murray leveraged his experience in retail and set high expectations to design a positive member experience that would stand out among market competitors. During the summer of 2011, Murray was promoted to area manager, then to Regional Director in early 2012, where he began working across various markets within the Truliant footprint.
Murray has improved the overall Member Financial Center experience by re-engineering processes, including automated reporting, defining procedures, and clarifying policies so managers can spend more time coaching and developing staff.
“Our Truliant Senior Management Team is excited to see dedicated employees, such as Chris, grow within the organization,” Kielbasa added. “We are proud of our commitment to provide opportunities to those who have developed and demonstrated the ability to make a difference to the Credit Union and in the lives of our member-owners.”
Murray began his financial services career in 1998 as a teller with SunTrust in Atlanta. He worked as a sales manager at Robins Federal Credit Union, also in Georgia. Later in Arizona, he held a branch manager position with Wachovia and a district manager position with Chase.
Murray and his husband, Jose, live in High Point.
About Truliant Federal Credit Union
Truliant Federal Credit Union is a mission-driven, not-for-profit financial institution that promises to always have its member-owners’ best interest at heart by improving their lives through providing financial guidance and affordable financial services. Truliant was chartered in 1952 and now serves more than 199,000 members and currently has 30 Member Financial Centers in North Carolina, South Carolina and Virginia. For more information on Truliant Federal Credit Union, visit www.truliant.org.