DELAYED OPENING: Due to inclement weather, on Friday, December 13, 2019, Truliant's Wytheville and Radford, Va. branches will open at 10 a.m. You can still access account information, pay bills, and more with Online Banking. To apply for a loan or check an application status, click here.
System Maintenance:
Due to scheduled maintenance, you may experience intermittent unavailability with Digital Banking on Saturday, December 14th, at 9:00pm - 7:00am on Sunday, December 15th
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Senior Management Team

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Senior Management Team

Chris Murray

Chris Murray
Senior Vice President, Member Experience and Operations

Experience

Chris Murray joined Truliant in 2009. He is responsible for leading Truliant’s network of more than 30 Member Financial Centers, including its Eastern, Central and Southern regions. His oversight includes branch operations, reporting, expansion, policy, procedures, and coaching. Additionally, he oversees Truliant’s indirect lending program, credit administration, traditional marketing, and the credit union’s insights and analytics departments.

Contact

[email protected]

This contact information is not to be used for vendor solicitation.
 

Laura Dezarn

Kim Alderman
Vice President of Member Experience, Member Financial Centers

Experience

Kim Alderman joined Truliant in 2016. She is responsible for oversight of Truliant’s branch network, including supervision of regional and operational directors, and overall branch administration. Alderman effectively ensures that all member interactions and transactions serve our mission to improve lives.

Contact

[email protected]

This contact information is not to be used for vendor solicitation.
 

Laura Dezarn

Laura Dezarn
Vice President, IT Infrastructure and Operations

Experience

Laura Dezarn joined Truliant in 2018.  She manages Truliant’s IT infrastructure, working closely with senior management to develop, integrate and implement technologies to support the credit union’s operational and strategic IT goals. She leads Truliant’s infrastructure services, information security, system operations, and telecom services teams.

Contact

[email protected]

This contact information is not to be used for vendor solicitation.
 

Beth Eller

Beth Eller
Vice President, Truliant Mortgage Services

Experience

Beth Eller joined Truliant in 2019. She is responsible for overall leadership, performance, growth, administration and strategic direction of Truliant Mortgage Services. She leads Truliant’s mortgage lending operations, and develops new services that best meet member needs.

Contact

[email protected]

This contact information is not to be used for vendor solicitation.
 

Chad Frye

Chad Frye
Vice President, Facilities and Administrative Services

Experience

Chad Frye joined Truliant in 1993. He is responsible for facilities management, including real estate and facilities planning, site selection, design, construction and property management. Additionally, he directs physical security, fire and life safety, fraud investigations, vendor management and vendor relationships, and document imaging and management systems. He also provides leadership to Truliant's business continuity planning framework.

Contact

[email protected]

This contact information is not to be used for vendor solicitation.
 

Jeff Hibbard

Jeff Hibbard
Vice President, Digital Innovation 

Experience

Jeff Hibbard joined Truliant in 2018. He leads Truliant’s digital innovation strategy and member experience, design thinking and member journey strategy, and digital transformation of internal credit union processes.

Contact

[email protected]

This contact information is not to be used for vendor solicitation.
 

Linell Johnson

Linell Johnson
Vice President, Controller

Experience

Linell Johnson began his career at Truliant in 1994. He is responsible for managing accounting, electronic funds and payment processing, purchasing, and financial analysis and risk departments. Additionally, he is responsible for performing financial and profitability modeling at Truliant. 

Contact

[email protected]

This contact information is not to be used for vendor solicitation.
 

Precious McCloud

Precious McCloud
Vice President, Member Experience, Member Contact Centers

Experience

Precious McCloud joined Truliant in 2013. She is responsible for supporting phone and digital guidance, eServices, and developing multi-channel strategies.  Additionally, McCloud leads Consumer Collections and all of Truliant’s internal and external Member Contact Centers.  

Contact

[email protected]

This contact information is not to be used for vendor solicitation.
 

Alice Stevens

Alice Stevens
Vice President, Credit Administration

Experience

Alice Stevens joined Truliant in 2019. She is responsible for overall leadership, performance and administration of the credit union’s consumer lending program, working in collaboration with Truliant’s Member Contact Center, Member Financial Center and its digital teams.

Contact

[email protected]

This contact information is not to be used for vendor solicitation.