meet our leaders

Senior Management Team

Details

Senior Management Team
	Chris Murray Senior Vice President, Member Experience and Operations Experience Chris Murray joined Truliant in 2009. He is responsible for leading Truliant’s network of more than 30 Member Financial Centers, including its Eastern, Central and Southern regions. His oversight includes branch operations, reporting, expansion, policy, procedures, and coaching. Additionally, he oversees Truliant’s indirect lending program, credit administration, traditional marketing, and the credit union’s insights and analytics departments. Contact [email protected] This contact information is not to be used for vendor solicitation.
	Kim Alderman Vice President of Member Experience, Member Financial Centers Experience Kim Alderman joined Truliant in 2016. She is responsible for oversight of Truliant’s branch network, including supervision of regional and operational directors, and overall branch administration. Alderman effectively ensures that all member interactions and transactions serve our mission to improve lives. Contact [email protected] This contact information is not to be used for vendor solicitation.
	Laura Dezarn Vice President, IT Infrastructure and Operations Experience Laura Dezarn joined Truliant in 2018. She manages Truliant’s IT infrastructure, working closely with senior management to develop, integrate and implement technologies to support the credit union’s operational and strategic IT goals. She leads Truliant’s infrastructure services, information security, system operations, and telecom services teams. Contact [email protected] This contact information is not to be used for vendor solicitation.
	Beth Eller Vice President, Truliant Mortgage Services Experience Beth Eller joined Truliant in 2019. She is responsible for overall leadership, performance, growth, administration and strategic direction of Truliant Mortgage Services. She leads Truliant’s mortgage lending operations, and develops new services that best meet member needs. Contact [email protected] This contact information is not to be used for vendor solicitation.
	Chad Frye Vice President, Facilities and Administrative Services Experience Chad Frye joined Truliant in 1993. He is responsible for facilities management, including real estate and facilities planning, site selection, design, construction and property management. Additionally, he directs physical security, fire and life safety, fraud investigations, vendor management and vendor relationships, and document imaging and management systems. He also provides leadership to Truliant's business continuity planning framework. Contact [email protected] This contact information is not to be used for vendor solicitation.
	Jeff Hibbard Vice President, Digital Innovation Experience Jeff Hibbard joined Truliant in 2018. He leads Truliant’s digital innovation strategy and member experience, design thinking and member journey strategy, and digital transformation of internal credit union processes. Contact [email protected] This contact information is not to be used for vendor solicitation.
	Linell Johnson Vice President, Controller Experience Linell Johnson began his career at Truliant in 1994. He is responsible for managing accounting, electronic funds and payment processing, purchasing, and financial analysis and risk departments. Additionally, he is responsible for performing financial and profitability modeling at Truliant. Contact [email protected] This contact information is not to be used for vendor solicitation.
	Precious McCloud Vice President, Member Experience, Member Contact Centers Experience Precious McCloud joined Truliant in 2013. She is responsible for supporting phone and digital guidance, eServices, and developing multi-channel strategies. Additionally, McCloud leads Consumer Collections and all of Truliant’s internal and external Member Contact Centers. Contact [email protected] This contact information is not to be used for vendor solicitation.
	Alice Stevens Vice President, Credit Administration Experience Alice Stevens joined Truliant in 2019. She is responsible for overall leadership, performance and administration of the credit union’s consumer lending program, working in collaboration with Truliant’s Member Contact Center, Member Financial Center and its digital teams. Contact [email protected] This contact information is not to be used for vendor solicitation.