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Senior Management Team

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Senior Management Team
	Laura Dezarn Vice President, IT Infrastructure and Operations Experience Laura Dezarn joined Truliant in 2018. She manages Truliant’s IT infrastructure, working closely with senior management to develop, integrate and implement technologies to support the credit union’s operational and strategic IT goals. She leads Truliant’s infrastructure services, information security, system operations, and telecom services teams. Contact [email protected] This contact information is not to be used for vendor solicitation.
	Chad Frye Vice President, Facilities and Administrative Services Experience Chad Frye joined Truliant in 1993. He is responsible for facilities management, including real estate and facilities planning, site selection, design, construction and property management. Additionally, he directs physical security, fire and life safety, fraud investigations, vendor management and vendor relationships, and document imaging and management systems. He also provides leadership to Truliant's business continuity planning framework. Contact [email protected] This contact information is not to be used for vendor solicitation.
	Jeff Hibbard Vice President, Digital Innovation Experience Jeff Hibbard joined Truliant in 2018. He leads Truliant’s digital innovation strategy and member experience, design thinking and member journey strategy, and digital transformation of internal credit union processes. Contact [email protected] This contact information is not to be used for vendor solicitation.
	Linell Johnson Vice President, Contoller Experience Linell Johnson began his career at Truliant in 1994. He is responsible for managing accounting, electronic funds and payment processing, purchasing, and financial analysis and risk departments. Additionally, he is responsible for performing financial and profitability modeling at Truliant. Contact [email protected] This contact information is not to be used for vendor solicitation.
	Precious McCloud Vice President, Member Experience, Member Contact Centers Experience Precious McCloud joined Truliant in 2013. She is responsible for supporting phone and digital guidance, eServices, and developing multi-channel strategies. Additionally, McCloud leads Consumer Collections and all of Truliant’s internal and external Member Contact Centers. Contact [email protected] This contact information is not to be used for vendor solicitation.
	Rob McFarland Vice President, Business Services Experience Rob McFarland joined Truliant in 2013. He is responsible for the credit union’s member business lending program. Additionally, he provides oversight of comprehensive and strategic management of its Business Services department, including product development, credit analysis and underwriting, loan approval, and loan documentation quality and servicing. Contact [email protected] This contact information is not to be used for vendor solicitation.
	Chris Murray Vice President, Member Experience Experience Chris Murray joined Truliant in 2009. He is responsible for leading Truliant’s network of more than 30 Member Financial Centers, including its Eastern, Central and Southern regions. His oversight includes branch operations, reporting, expansion, policy, procedures, and coaching. Additionally, he oversees Truliant’s indirect lending program, and the credit union's marketing and insights and analytics departments. Contact [email protected] This contact information is not to be used for vendor solicitation.