EARLY CLOSING - WYTHEVILLE, VA:
Due to inclement weather, on Thursday, Nov. 15, 2018, Truliant's Wytheville, Va. location will close at 2 p.m.
DELAYED OPENING:
Due to icy conditions, on Wednesday, Dec. 12, 2018, Truliant's Piedmont Triad locations, including our headquarters office and Randolph and Alamance County locations, will open at 10 a.m. All other locations will have normal business hours. Open accounts and apply for loans here, or call us at (800) 822-0382.
MyCreditCard Service

GoToMyCard

  • Details
  • FAQs
  • Manage your credit card account with GoToMyCard.

    GoToMyCard gives you all the information you need to manage your Truliant VISA credit card. Simply log into your Tru2Go Online Banking account or Tru2Go Mobile Banking to do the following:

    • View transactions and account history
    • Schedule a one-time or recurring payment
    • Request eStatements
    • Activate your replacement credit card if you received one
    …. And much more!

    GoToMyCard also allows credit card holders to:
    • Make a payment on your credit card account from another financial institution for free
    • Receive customer support 24/7 with our credit card customer service line by calling (800) 820-8450.
    • Request credit limit increases – directly in GoToMyCard
    • Set up balance transfers
    • View pending credit card transactions in account history
    • Receive your new credit card much faster
    • Receive email and text alertsr 
    To access GoToMyCard.com from Tru2Go Online Banking
    • Log into your account
    • Select the Credit Cards Tab
    • Click on the GoToMyCard link
    To access GoToMyCard.com from Tru2Go Mobile Banking:
    • Log into the Tru2Go Mobile app
    • Click the GoToMyCard icon at the bottom of the screen on an iPhone
    • Click the menu to find the GoToMyCard link on an Android phone.
    ACTIVATE YOUR CREDIT CARD
    • Please call the number located on the card to activate; or
    • Log into GoToMyCard.com to activate, click on “Activate your card” in the Quick Links section and follow the instructions on the page; or
    • Log into your Tru2Go Online Banking account and click on the GoToMyCard link in the Credit Cards tab, or through Tru2Go Mobile Banking by selecting the GoToMyCard icon in the Menu bar.

    If you have questions, please call our Member Contact Center at 800.822.0382 or visit your nearest Member Financial Center. 

  • How do I access GoToMyCard? 
    You can access GoToMyCard from Tru2Go Online Banking and Tru2Go Mobile Banking.
     
       To access GoToMyCard.com from Tru2Go Online Banking

    • Log into your account

    • Select the Credit Cards tab

    • Click on the GoToMyCard link

     
       To access GoToMyCard.com from Tru2Go Mobile Banking:

    • Log into the app

    • Select the GoToMyCard icon at the bottom of the screen on an iPhone

    • Select the top menu on an Android phone and click on the GoToMyCard link

     
    Who is Worldpay?
    Worldpay is Truliant’s credit card technology provider. Worldpay offers a comprehensive suite of traditional and innovative payment processing and technology solutions to merchants and financial institutions of all sizes, enabling them to address their payment processing needs through a single provider. Worldpay is the largest merchant acquirer and the largest PIN debit acquirer based on number of transactions in the U.S.
     
    Did Truliant sell its credit card portfolio?
    No.  Truliant has not sold its credit card portfolio. All Truliant personal and business VISA credit card accounts remain with Truliant Federal Credit Union.
     
    Where is my Truliant VISA credit card activity in online banking?
    You can log into your Truliant online banking account and select the GoToMyCard link under the Credit Cards tab to see your credit card activity.
     
    Where is my Truliant VISA credit card activity in Tru2Go mobile banking?
    You can log into your Tru2Go app and select the menu to see the GoToMyCard link.
     
    If I log off of GoToMyCard, do I also need to logout of online/mobile banking?
    Yes. Once you log off GoToMyCard, you can close the confirmation window and return to online/mobile banking to continue use or logout. 
     
    What if I want to see all of my cards together in GoToMyCard?
    You can go directly to GoToMyCard.com from a secure connection. If you’re visiting GoToMyCard for the first time, you will need to register one of your 16-digit card numbers and click on the down arrow in the top right corner to add additional cards. If you have already registered a card in GoToMyCard, you can click on the down arrow in the top right corner to add additional cards.
     
    Will my Truliant VISA credit card eStatement show in online banking?
    Your October credit card statement will no longer show with your other Truliant e-statements in online banking because it will be mailed to you. If you prefer, you can select GoToMyCard under the Credit Cards tab and then click on e-statements under Quick Links, located on the main page in GoToMyCard.
     
    How do I receive my VISA statement electronically
    Please follow these easy steps to request an electronic statement:
     
    Tru2Go Online Banking

    1. Log into your account

    2. Select the GoToMyCard link under the Credit Cards tab

    3. In GoToMyCard, click the e-statements link in the Quick Links section on the main page

    4. Select “on” to turn on e-statements

     
    To access GoToMyCard.com from Tru2Go Mobile Banking:

    1. Log into the app

    2. Select the GoToMyCard icon at the bottom of the screen on an iPhone or in the menu on an Android phone

    3. In GoToMyCard, select the Products Services icon

    4. Choose e-statements

    5. Select “on” in the e-Statements page

     
    What do I need to do to have my Truliant VISA payment scheduled to pay automatically from my Truliant account?
    Log into online banking and select GoToMyCard under Credit Cards, where you can set up a one-time or recurring automatic payment.  Enter Truliant’s routing number 253177832 and your account number. This payment information will be stored for future one-time and/or recurring payments.

    When will my Visa credit card payment be applied to my account?|

    • Payments made on your Truliant VISA credit card at a Member Financial Center or the Member Contact Center before 3:30 p.m. EST will be applied the next business day.
    • Payments made after 3:30 p.m. EST will be applied in two business days.
    • Payments made in GoToMyCard will be credited and applied the same day if made before 5:00 p.m. Eastern Time (4:00 p.m. Central Time). Payments made after 5:00 p.m. Eastern Time (4:00 p.m. Central Time) or on weekends or federal holidays will not be credited until the next business day. However, your payment will be applied as of the day you make it.|


    What if I want to see all of my cards together in GoToMyCard?

    • Adding cards to your account can be done in GoToMyCard:
    • Log on * from a secure connection or through Tru2Go Online Banking.
    • If you’re visiting GoToMyCard for the first time, you will need to register one of your 16-digit card numbers and click on the down arrow in the top right corner off the Account Summary box to add additional cards.
    • If you have already registered a card in GoToMyCard, you can click on the down arrow in the top right corner of the Account Summary box to add additional cards.