Senior Management Team
Meet the accomplished professionals who direct Truliant's day-to-day operations.
Senior Vice President, Diversity, Inclusion, and Equity
Veronica Calderon joined Truliant in 2021. She is responsible for the implementation of diversity, inclusion, and equity principles and practices into Truliant’s workplace culture, member service and philanthropy.
Senior Vice President, Facilities and Administrative Services
Chad Frye joined Truliant in 1993. He is responsible for all aspects of facilities management at Truliant, including facilities, general services, security, and vendor management. He oversees site selection, disposition of property, building design, new construction, repairs and maintenance, and the managing of lease renewals and landlord relationships.
Senior Vice President, Commercial Lending
Steve Koelsch joined Truliant in 2021. He is responsible for strategic and operational oversight of Truliant’s Business Services. Koelsch oversees commercial and U.S. Small Business Administration lending, and Truliant’s regional offices in Greensboro and Charlotte, N.C.
Senior Vice President, Member Experience and Operations
Chris Murray joined Truliant in 2009. He is responsible for leading Truliant’s indirect lending program, credit administration, traditional marketing, and the credit union’s member satisfaction group, data and analytics, and Truliant Financial Advisors.
Vice President, Member Experience, Member Financial Centers
Kim Alderman joined Truliant in 2016. She oversess Truliant's network of more than 30 Member Financial Centers, including branch operations, supervision of regional and operational directors, associated product management, and overall branch administration and strategy. Additionally, she is responsible for the Truliant at Work Program, which provides our Business Partners with a robust financial education program to complement their employee benefits package. Alderman effectively ensures that all member interactions and transactions serve our mission to improve lives.
Vice President, IT Infrastructure and Operations
Laura Dezarn joined Truliant in 2018. She oversees Truliant’s Information Technology Infrastructure and Operations teams, working closely with senior management to develop, integrate and implement technologies to support the credit union’s operational and strategic IT goals. Her oversight includes infrastructure engineering, information security, telecommunications, the IT Service Desk and batch operations.
Vice President, Truliant Mortgage Services
Beth Eller joined Truliant in 2019. She is responsible for overall leadership, performance, growth, administration and strategic direction of Truliant Mortgage Services. She leads Truliant’s mortgage lending operations, and develops new services that best meet member needs.
Vice President, Digital Innovation
Jeff Hibbard joined Truliant in 2018. He leads Truliant’s digital innovation strategy and member experience, design thinking and member journey strategy, and digital transformation of internal credit union processes. He oversees digital marketing and deposit administration.
Vice President, Controller
Linell Johnson joined Truliant in 1994. He is responsible for managing accounting and financial analysis departments. His oversight includes recommendations of operational strategies, financial performance in relationship to goals, budget and the financial wellbeing of the Credit Union. Additionally, he is responsible for performing risk analysis, fixed asset management, and electronic funds and payment processing at Truliant.
Vice President, Member Experience, Member Contact Centers
Precious McCloud joined Truliant in 2013. She is responsible for supporting phone and digital guidance, eServices, and developing multi-channel strategies. Additionally, McCloud leads Consumer Collections and all of Truliant’s internal and external Member Contact Centers.
Vice President, Credit Administration
Alice Stevens joined Truliant in 2019. She oversees Truliant’s consumer lending programs. Her oversight includes the performance and administration of the credit union’s indirect lending program, direct lending programs and home equity production, consumer loan servicing and collateral management functions.
To contact a member of Truliant's Senior Management Team, email: [email protected]
This contact information is not to be used for vendor solicitation.
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