Senior Management Team

Veronica Calderon
Senior Vice President, Diversity, Inclusion, and Equity

Veronica Calderon joined Truliant in 2021. She is responsible for the implementation of diversity, inclusion, and equity principles and practices into Truliant’s workplace culture, member service and philanthropy.





Chad Frye
Senior Vice President, Facilities and Administrative Services

Chad Frye joined Truliant in 1993. He is responsible for all aspects of facilities management at Truliant, including facilities, general services, security, and vendor management. He oversees site selection, disposition of property, building design, new construction, repairs and maintenance, and the managing of lease renewals and landlord relationships.




Jeff Hibbard
Senior Vice President, Digital Experience & Business Transformation 

Jeff Hibbard joined Truliant in 2018. He leads Truliant’s digital experience and innovation strategy, the digital transformation of internal credit union processes, and design thinking and member journey management. He oversees digital channel growth and self-service, digital marketing, and deposit administration.





Steve Koelsch
Senior Vice President, Commercial Lending

Steve Koelsch joined Truliant in 2021. He is responsible for strategic and operational oversight of Truliant’s Business Services. Koelsch oversees commercial and U.S. Small Business Administration lending, and Truliant’s regional offices in Greensboro and Charlotte, N.C.





Kim Alderman
Vice President, Member Experience, Member Financial Centers

Kim Alderman joined Truliant in 2016. She oversees Truliant's network of more than 30 Member Financial Centers, including branch operations, supervision of regional and operational directors, associated product management, and overall branch administration and strategy. Additionally, she is responsible for the Truliant at Work Program, which provides our Business Partners with a robust financial education program to complement their employee benefits package. Alderman effectively ensures that all member interactions and transactions serve our mission to improve lives.



Kenneth Bright
Vice President, Organizational Development and Training

Kenneth Bright joined Truliant in 2012. He is responsible for constructing engaging employee experiences that directly impact the member experience and foster the credit union’s core values of Member Focus, Service, Guidance, and Relationships. His role encompasses all aspects of employee learning journeys, leadership development and building employee engagement programs that ensure the successful immersion of employees into the Truliant’s workplace culture. 




Laura Dezarn
Vice President, IT Infrastructure and Operations

Laura Dezarn joined Truliant in 2018.  She oversees Truliant’s Information Technology Infrastructure and Operations teams, working closely with senior management to develop, integrate and implement technologies to support the credit union’s operational and strategic IT goals. Her oversight includes infrastructure engineering, information security, telecommunications, the IT Service Desk and batch operations.




Beth Eller
Vice President, Truliant Mortgage Services

Beth Eller joined Truliant in 2019. She is responsible for overall leadership, performance, growth, administration and strategic direction of Truliant Mortgage Services. She leads Truliant’s mortgage lending operations, and develops new services that best meet member needs.





Linell Johnson
Vice President, Controller

Linell Johnson joined Truliant in 1994. He is responsible for managing accounting and financial analysis departments. His oversight includes recommendations of operational strategies, financial performance in relationship to goals, budget and the financial wellbeing of the Credit Union. Additionally, he is responsible for performing risk analysis, fixed asset management, and electronic funds and payment processing at Truliant.




Precious McCloud
Vice President, Member Experience, Member Contact Centers

Precious McCloud joined Truliant in 2013. She is responsible for supporting phone and digital guidance, eServices, and developing multi-channel strategies.  Additionally, McCloud leads Consumer Collections and all of Truliant’s internal and external Member Contact Centers.





Alice Stevens
Vice President, Credit Administration

Alice Stevens joined Truliant in 2019. She oversees Truliant’s consumer lending programs. Her oversight includes the performance and administration of the credit union’s indirect lending program, direct lending programs and home equity production, consumer loan servicing and collateral management functions.





To contact a member of Truliant's Senior Management Team, email: [email protected]
This contact information is not to be used for vendor solicitation.

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