Knowledge Base
Joint Accounts use Debit Rewards
My Family Has Two Debit Cards on the Same Account, Do They Both Count for Debit Rewards?
We look at transactions at the checking account level. If there are two cards on one account, both cards will earn points and count toward determining threshold offers. However, each time you qualify, you will receive one certificate (which includes points from both debit cards) for that account. If there were a separate checking account within the same household with its own card, those transactions would be specific to that card and checking account. Offers will be based on the account, regardless of the number of cards associated with that account.
I Used My Card the Required Amount and Have Not Received My Rewards Points OR I Did Not Receive the Gift Card I Ordered.
Members should call our Truliant Debit Rewards support number at 336-283-7799 with any questions.