DELAYED OPENING: On Thursday, January 4, 2018, Truliant’s Alamance County, Asheboro, N.C. and Richmond, Va. locations will open at 10 a.m. due to inclement weather. All other locations will have normal business hours. You can still pay bills, transfer funds, apply for loans and more using Truliant’s Tru2Go online tools.
Delayed Opening: On Friday, Jan. 19, 2018, all North Carolina Truliant locations will open at 10 a.m. due to snow conditions. Truliant's Virginia and Greenville, S.C. locations will open with regular hours. You can also pay bills or transfer funds by using our Tru2Go online tools: truliant.org/tru2go. Apply for loans by calling our 24-hour loan line at 855.293.2957 or by visiting our loan application page.
FAQs

Online & Mobile Banking FAQs

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We strive to provide all the information you need about our online and mobile banking services. Here we address popular topics, so we can help guide your financial growth and improve your life.

What can I do in Online Banking?

  • View your Truliant Federal Credit Union accounts including loans and certificates
  • Transfer funds between accounts
  • View check images
  • Make payments on your Truliant credit cards and loans from your accounts
  • Download account information to your financial management software
  • Pay bills online with Easy Pay
  • Request maintenance on your accounts and loans

 

How do I register or sign up for Online Banking? You will need your member number and your current Online Banking PIN to access Online Banking for the first time. If you do not have a PIN, please call us or visit one of our Member Financial Centers. Once you log in for the first time, you will be asked to choose a new password for your Online Banking account.

How can I contact Truliant via email? You may send us a secure email in Online Banking by clicking on the Support tab and then clicking the Email Us link. For general questions, you may use this form.

How do I contact Truliant by phone?

Member Service hours are Monday through Thursday from 7:30 am - 5:30 pm EST, Friday from 7:30 am - 6 pm EST, and Saturday from 9 am - Noon EST.
Charlotte 704.522.1955
Greensboro/High Point 336.664.1955
Richmond 804.965.1966
Winston-Salem 336.659.1955
All other areas 800.822.0382

 

How do I make payments on my Truliant credit cards or loans in Online Banking? You can make payments by transferring funds from your checking or savings account to your credit card or loan account.

Can I make a principal-only payment on my Truliant mortgage in Online Banking? Principal-only payments are not available in Online Banking. Call us during business hours to make a principal-only payment for your mortgage.

How do I order checks online? You can order checks by choosing the Additional Services tab and then selecting the Check Order form. You will need the starting check number for your order. Please contact us if this is your very first check order or if you would like to make changes to your checks before ordering.

What is online check imaging? Check imaging allows you to view a front and back image of your check online in Online Banking. 

How does check imaging work? It's very simple to use.

  • In Online Banking, click your account name, basic checking for example, to access your history
  • Click on the check number
  • The front and back image of the check will be displayed in a new window
Please note that the time required to display a check image can vary and depends on a variety of factors such as computer speed, Internet connection, modem speed, etc.

 

Can I print a check image? Yes. Click on the printer icon located in the right corner of your check image box.

How long are checks available for viewing? Checks are available for a period of 80 days from the date of processing.

Why do I get a message that my check image is not available and the check is less than 80 days old?  Check items may not be available for viewing in online banking if the following conditions exist:

  • The check has been torn
  • There was an issue with the MICR line
  • Account number is invalid
  • Electronic check or check by phone

The check image is not available, but I need a copy of the check. How do I request a copy? Email your request for a check copy using the Email Us link in Online Banking. Don't forget to include the check number and where you want the check sent in the message.

Contact us today if you have further questions. Or feel free to visit one of our Member Financial Centers in North Carolina, South Carolina and Virginia. Truliant is committed to providing the products and services members in the Triad and beyond need to strengthen their finances and improve their lives.