It's important that you have all the information you need when managing your Truliant deposit accounts. Here we address popular topics so you can enjoy a more rewarding experience with us.
How can I transfer my funds to a relative's account (or a joint account) and vice versa? First, you will need to set up the Cross Member relationship using the Cross Member Request form located in your online banking account under "Additional Services." Once the Cross Member Request has been established, you will go to the Account Transfer page by clicking on the "Move Money" option.
Why did I receive an error message when I tried to transfer funds between my accounts?
- For your protection, this will occur if one of the accounts has had no transaction activity in 6 months or more. Contact us to update inactive accounts.
- A transfer is being made from an account with limited access such as a Vacation/Christmas Club account or certificate.
- If the account shows a past due status, the transfer option will return an error message.
Why does my "account balance" and "available balance" not match (and a transaction may be missing)?
One of three reasons could apply:
- You recently made a purchase with a Truliant Visa Check Card and chose the "Credit" option for payment. This option will immediately reduce your available balance but it may take 2-3 days to reflect in your current balance while Visa processes and completes the debit to your account.
- An electronic transaction was processed on your account after the close of business and you're reviewing your account before the next business day begins.
- A hold was placed on a portion of the funds you recently deposited, either due to a substantial deposit or non-local check(s) which we would disclose at time of deposit unless made through an ATM or night drop box.
How can I get past information (old certificates, paid-off loans) removed from the My Accounts page? Go to "My Settings" section in online banking, click on Rename & Hide your accounts link and then click off the arrow in "show account" field for each account you no longer wish to view. Or you many contact us to remove all closed accounts from online banking.
Why does my line(s) of credit show a "Scheduled Payment" and "Next Due Date" in the My Accounts section even though I have a zero balance? You can ignore this. As an open line of credit, the system automatically displays a minimum payment (usually $50) and due date regardless of activity.
Why didn't I receive a monthly statement? If your address is correct, you should receive monthly statements for checking accounts (and non-checking members with an electronic or teller transaction during the month), quarterly for savings and certificate-type accounts only, and annually if there is no activity on any account. Contact us if you have any questions.
Can I manage my account within Quicken or Quickbooks? Yes, we offer Direct Connect downloads for Quicken or Quickbooks. To register, please log into online banking, choose Addtional Servies from the navigation, then choose Direct Connect for Quicken and QuickBooks or contact us to obtain your direct connect log-in credentials.
Can I change my address through an Online Banking email? Yes. Use the change of address form under the Additional Services area.
Can I add or delete a joint owner through an Online Banking email? Any change in joint ownership requires an "Account Change Form," which we will mail to your attention. Any addition of a Joint Owner requires a form of government-issued ID for identification purposes.
Can I reorder checks through an Online Banking email? Yes. Email us through Online Banking with the information you would like to have printed on your checks and your next starting number. We will order your checks and they will be delivered in 7-10 business days. You can also reorder your checks under Additional Services > Check Reordering.
Can I apply for an increase on my line of credit? Yes. Complete an application and reference "increase" in the "Purpose of Loan" field.
What is Truliant's routing number? Truliant's routing and transit number is 253177832.
How does Truliant distribute tax form 1099 regarding Interest Income? 1099 INTEREST NOTICE FOR TAX PURPOSES - If you earned $10 or more in interest in 2016, a 1099 tax form was mailed to you no later than January 31, 2017. If you earned less than $10 in interest during 2016, a 1099 form will not be mailed for your account. If you need additional information while doing your taxes, please refer to your December statement (under tax records) or view your account in Online Banking and click on “See Account Details” for 2016 interest and other tax related information.
How can I open a checking account? Opening a checking account can be done quickly and easily online, 24/7 on our Online Account Opening page. Or, feel free to visit one of our Member Financial Centers in North Carolina, South Carolina and Virginia. You can also apply for mortgage, auto and home equity loans on our website. Learn more about the wide range of options and services we provide by visiting our Auto and Real Estate loans pages. If you have any questions, call 800.822.0382.
Where can I find my account number?To view an account number, first log on to Online Banking and select an account. Once the history page loads, there will be a link called "See account details" near the top right of the page, under "Balance" and "Available". Click that link to see your full account number. If you still have questions, please call 1-800-822-0382.